Control Center Operator - Sheriff

Hampton; Hampton (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health plans

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Life Insurance

Virginia Retirement / 457(Roth)

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

The City of Hampton is seeking a Security Operations position to monitor and control security across court and detention facilities, manage inmate movement, and maintain logs and security documentation. The role requires vigilance, adherence to policies, and the ability to respond to emergencies in a fast-paced environment.

Applicants should have a high school diploma, relevant experience, and the Virginia Dispatch Certification.

Qualifications

• High school diploma or equivalent.
• Experience in corrections, law enforcement, dispatching, security operations, or related field preferred.

Responsibilities

• Monitor surveillance cameras, alarms, doors, gates, locks, and intercom systems.
• Control inmate movement and maintain security in restricted areas.
• Screen visitors, staff, and vehicles entering secure facilities.
• Maintain accurate logs, reports, and security documentation.
• Respond to security incidents and coordinate with deputies and emergency personnel.
• Issue and track facility keys, radios, and security equipment.
• Observe and report unusual inmate behavior or security risks.
• Conduct routine security checks and ensure control center equipment operates correctly.

Education

Dispatch Certification through the Virginia Department of Criminal Justice Services (VDCJS)

Job description

Function

The purpose of this class is to monitor and control security operations within court and detention facilities by operating electronic security systems, controlling inmate movement, maintaining security logs and records, monitoring alarms and surveillance equipment, and ensuring the safety and security of inmates, staff, visitors, and court personnel. Incumbents perform security-related duties under the supervision of a Sergeant and are responsible for maintaining constant awareness of facility operations and responding appropriately to emergencies.

Typical Responsibilities

• Monitor surveillance cameras, alarms, electronic doors, gates, locks, and intercom systems.
• Control inmate movement and maintain security within restricted areas.
• Screen visitors, staff, and vehicles entering secure facilities.
• Maintain accurate logs, reports, inmate movement records, and security documentation.
• Respond to security incidents and communicate with deputies, supervisors, and emergency personnel.
• Issue and track facility keys, radios, and security equipment.
• Observe and report unusual inmate behavior, medical concerns, or security risks.
• Conduct routine security checks and ensure proper operation of control center equipment.
• Maintain confidentiality while following all applicable policies, procedures, and regulations.

Minimum Requirements

• Any combination of education and experience equivalent to graduation from high school.
• Experience in corrections, law enforcement, dispatching, security operations, or a related field is preferred.
• Must have and maintain Dispatch Certification through the Virginia Department of Criminal Justice Services (VDCJS) within the timeframe established by the Sheriff's Office.
• Must successfully pass a background check before any offer of employment or promotion.
• This position is safety-sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and maintain a satisfactory driving record based on the City of Hampton's criteria if required for assigned duties.

Additional Requirements

• The incumbent may be considered “essential personnel” during city emergencies or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The Eleven Paid Holidays Each Year Include

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.

Employer: City of Hampton
Address: 22 Lincoln Street, Hampton, Virginia, 23669
Phone: [phone]
Website: http://www.hampton.gov/hr