Public Safety Information Center Clerk

City-of-Hampton,-Va; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This position works under close supervision according to established procedures.

Responsibilities include effective communication with internal and external customers; candidates must meet minimum qualifications, including a high school diploma, a valid driver’s license, and VCIN certification within the required timeframe.

Qualifications

• Requires High School graduation or GED equivalent.
• Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
• Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances.
• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record.
• Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.

Responsibilities

• Provide customer support services to law enforcement officers, citizens and agencies throughout the nation.
• Work under close supervision according to set procedures.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

VCIN certification

Job description

“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring.” Come work for the City of Hampton, a vibrant waterfront community, celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits and promotes career and personal development. Benefits include enrollment in the Virginia Retirement System, excellent healthcare insurance, and other fringe benefits.

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies throughout the nation. This class works under close supervision according to set procedures.

Minimum Qualifications

• Requires High School graduation or GED equivalent.
• Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances .
• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.