911 - CERTIFIED Public Safety Dispatcher

City-of-Hampton,-Va; Hampton (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Hampton is seeking Certified Public Safety Dispatchers to be the vital link between the community and emergency responders. You will answer 911 and non-emergency calls, provide accurate information, and dispatch police, fire and EMS resources to protect residents.

As a designated Military Spouse-Friendly Employer and a Virginia Values Veterans (V3) employer, we value calm under pressure, teamwork, and sound judgment in high-stress situations.

Qualifications

• Completion of a standard high school course of study or the GED.
• Ability to pass a 40 wpm typing test with 5 errors; complete trainee program including Call Taker, Fire and Police Telecommunications.
• Must pass a Police Department background investigation including polygraph and drug screen.
• Valid driver's license with satisfactory driving record.

Responsibilities

• Answer 911 emergency and non-emergency calls and provide essential information.
• Dispatch the right personnel and equipment to ensure public safety.
• Remain calm under pressure and communicate clearly in high-stress situations.

Skills

Typing 40 wpm

Effective communication

Public safety telecom

Radio dispatch

Decision making

Education

High school diploma or GED

Job description

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring.”

Are you ready to be the critical link between our community and emergency responders? The City of Hampton is looking for dedicated, detail-oriented professionals to join our team as Certified Public Safety Dispatchers. In this vital role, you'll answer 911 emergency and non-emergency calls, provide essential information, and dispatch the right personnel and equipment to ensure the safety and well-being of our citizens. If you’re calm under pressure, thrive in a fast-paced environment, and have a passion for public service, we invite you to apply and help us protect and serve the Hampton community every day!

Minimum Qualifications

• Completion of a standard high school course of study or the GED.
• Ability to pass a standard typing test of 40 wpm with 5 errors; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.