Public Safety Dispatcher & Telecommunicator

Public Safety Dispatch Network; Townsend (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network in Townsend, DE seeks qualified dispatchers and telecommunicators to join a 24/7 operation that connects the public with police, fire, and medical responders. Responsibilities include call taking, radio coordination, and rapid decision making.

This position requires strong typing, active listening, clear communication, and the ability to multitask across CAD, maps, and telephone systems while maintaining confidentiality and following agency procedures.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing speed and accuracy is essential for rapid station work.
• Active listening and clear communication are critical for accuracy.
• Ability to switch between tasks while maintaining composure and accuracy.
• Required certifications depend on services handled and jurisdiction rules.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active Listening

Clear Communication

Multitasking

Decision Making

CAD/Dispatcher Software

Education

High School Diploma

Tools

CAD/Dispatcher Software

Job description

Public Safety Dispatch Network in Townsend, DE seeks qualified dispatchers and telecommunicators to join a 24/7 operation that connects the public with police, fire, and medical responders. Responsibilities include call taking, radio coordination, and rapid decision making.

This position requires strong typing, active listening, clear communication, and the ability to multitask across CAD, maps, and telephone systems while maintaining confidentiality and following agency procedures.