Public Safety Dispatcher — Police, Fire & EMS

Regional 911 Intake Solutions; Southfield (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses in Southfield, MA. You will process calls, verify incident details, assign appropriate units, and maintain clear records across agencies in a high‑demand, 24/7 environment.

Responsibilities include monitoring multiple channels, ensuring safety, and following approved procedures. A high school diploma or equivalent is commonly required; some agencies provide cross‑training and credentials

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some agencies provide cross-training and may require specific dispatch credentials depending on assignment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses in Southfield, MA. You will process calls, verify incident details, assign appropriate units, and maintain clear records across agencies in a high‑demand, 24/7 environment.

Responsibilities include monitoring multiple channels, ensuring safety, and following approved procedures. A high school diploma or equivalent is commonly required; some agencies provide cross‑training and credentials