Public Safety Dispatcher: Multi‑Agency Emergency Response

Regional 911 Intake Solutions; Berwick (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Berwick, IA seeks Police/Fire/EMS Dispatcher opportunities. You will process calls, verify details, and coordinate units across police, fire, and medical services in a rapid, high-stakes environment.

This role requires a high school diploma, the ability to multitask under pressure, and adherence to established procedures. Shift work includes nights, weekends, holidays, and overtime as needed; training and credentials vary by agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Berwick, IA seeks Police/Fire/EMS Dispatcher opportunities. You will process calls, verify details, and coordinate units across police, fire, and medical services in a rapid, high-stakes environment.

This role requires a high school diploma, the ability to multitask under pressure, and adherence to established procedures. Shift work includes nights, weekends, holidays, and overtime as needed; training and credentials vary by agency.