Public Safety Dispatcher II: Emergency Response & Dispatch

City of Austin; Rio Grande (OH); Vor Ort; USD 31.000 - 35.000; Vollzeit

Zusammenfassung

City of Austin is seeking a Dispatcher II to support Parking Enterprise Division operations from the Rio Grande area. You will manage dispatch, calls for service, and security systems while coordinating with field crews and supervisors to ensure timely responses.

The role requires strong communication, multitasking, and ability to remain calm in emergencies. Working hours include weekend shifts; background check may be required.

Qualifikationen

• High school diploma or equivalent with 2+ years in call taking/dispatching or radio operations.
• Experience with dispatching customer services and handling multiple tasks under pressure.
• Knowledge of city/area streets and highways and basic office procedures.

Aufgaben

• Schedule and dispatch workers, vehicles, and equipment per trouble calls.
• Operate and monitor security, CCTV, and life-safety systems.
• Enter and dispatch work orders; communicate with field crews via two-way radios.

Kenntnisse

Dispatching

Two-way radio

Customer service

Office procedures

Emergency response

Communication

Time management

Street knowledge

Ausbildung

High school diploma

Tools

CAD/EMS

SharePoint

CSR system

Jobbeschreibung

City of Austin is seeking a Dispatcher II to support Parking Enterprise Division operations from the Rio Grande area. You will manage dispatch, calls for service, and security systems while coordinating with field crews and supervisors to ensure timely responses.

The role requires strong communication, multitasking, and ability to remain calm in emergencies. Working hours include weekend shifts; background check may be required.