Emergency Communications Specialist

City of Pflugerville; Pflugerville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Pflugerville is seeking a Police Dispatcher to serve as a vital link between the public and emergency responders. This non-supervisory role operates under the general supervision of a Dispatch Supervisor and handles emergency and non-emergency calls requiring law enforcement, fire, or EMS.

You will dispatch police units, monitor status, maintain logs, and coordinate with other departments using a range of technical systems.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience with heavy phone contact.
• Ability to learn, retain, and apply new procedures and technology.

Responsibilities

• Receives, records, and prioritizes emergency and non-emergency calls via phone and radio.
• Assesses calls and dispatches appropriate responders; routes non-emergency calls.
• Monitors a multi-channel radio system and maintains awareness of field unit status.
• Enters and maintains warrants, property records, and related data in systems.
• Performs routine data entry and maintains logs, reports, and maps.
• Operates call recording and playback systems; provides TDD assistance when needed.
• Coordinates with other departments, agencies, and the public.

Skills

Customer service

Phone handling

Data entry

Communication

Multitasking

Decision making

Confidentiality

Education

High school diploma or equivalent

Tools

Radio systems

Computer systems

TDD equipment

CJIS platforms

Job description

The City of Pflugerville is seeking a Police Dispatcher to serve as a vital link between the public and emergency responders. This non-supervisory role operates under the general supervision of a Dispatch Supervisor and handles emergency and non-emergency calls requiring law enforcement, fire, or EMS.

You will dispatch police units, monitor status, maintain logs, and coordinate with other departments using a range of technical systems.