Temporary – Dispatcher II (TPW Enforcement Services)

City of Austin; Colorado; On-site; USD 31,000 - 35,000; Full time

Job summary

The City of Austin seeks a Dispatcher II to manage dispatch services, life safety systems, CCTV, and emergency response with general supervision. You will schedule field personnel, monitor alarms, and maintain records while coordinating with customers and city partners.

Strong communication skills and the ability to work under pressure in emergencies are essential. This role is essential to public safety operations within the Parking Enterprise Division.

Qualifications

• Two years of related dispatching experience.
• Knowledge of dispatch procedures and customer service.
• Ability to use two-way radios and communicate clearly.

Responsibilities

• Schedules and dispatches workers, crews, equipment, or service vehicles to locations per trouble calls.
• Enter and dispatch work order service requests and relay information to crews.
• Coordinate emergency response and evacuation processes.
• Monitor security and CCTV equipment and report breaches.
• Maintain logs of requests, services, and inventory; answer questions from customers.

Skills

Oral communication

Written communication

Planning

Organizing

Two-way radios

Emergency response

Education

High school diploma

Tools

SharePoint

CSR system

Job description

About This Position

Austin Transportation and Public Works (TPW) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

Job Description

Purpose: Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response.

Duties, Functions and Responsibilities

• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings.
• Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests.
• Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Responsibilities - Supervisor and/or Leadership Exercised: None

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications

Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses and Certifications Required

None

Preferred Qualifications

Experience dispatching personnel including decision making. Experience coordinating personnel by providing clear and concise communication. Experience with two-way radio and understanding of radio etiquette. Experience preparing written responses to customers and the input statistics into SharePoint system. Experience with the City of Austin’s CSR system.

Compensation Range

The annual hiring range for this position is $22.15-$61.08

Notes to Candidate

The Dispatcher II is an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a city ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws, and reporting damage or vandalism in the public right-of-way.

Pay Rate

$22.63 - $25.46 per hour.

Location

1111 Rio Grande St., Austin, Texas 78701

Hours

Saturday & Sunday: 10:00 am – 8:30 pm
Monday & Tuesday: 1:30 pm – 12:00 am
Hours may vary depending on departmental needs and initiatives.

Benefits

Working for the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more.

Assessment

This position may require a skills assessment.

Essential Employee

This position is considered an “Essential” role and is essential to the operations of the City based on the preparation, response, and recovery phase of extraordinary situations or emergency conditions. As an employee that has been designated as “Essential” the expectation will be to work at a designated work site during declared extraordinary situations or emergency conditions to serve the community. Essential Employees during emergencies play a role in ensuring the public health, safety, and welfare of our community and ensuring City operations continue.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act.

Contact

If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.