Temporary - Dispatcher II (TPW Enforcement Services)

City of Austin; United States; Vor Ort; USD 31.000 - 84.000; Vollzeit

Zusammenfassung

The City of Austin is seeking a Dispatcher II within the Parking Enterprise Division to handle dispatching, life safety, CCTV, and emergency responses. This role supports field crews, coordinates with multiple agencies, and maintains records of service requests and incidents.

You will interact with customers and city staff while operating radios, alarm systems, and computer software to ensure timely and safe responses. The position demands composure during emergencies and effective communication.

Qualifikationen

• Graduation from an accredited high school or equivalent, plus two years of related dispatching experience or operating a two-way radio.

Aufgaben

• Schedule and dispatch workers, crews, equipment, or service vehicles based on trouble calls.
• Loan out pool vehicles to authorized employees.
• Enter and dispatch work orders; relay information to crews and inspectors.
• Monitor fire alarm and security systems; report breaches.
• Use multi-channel radios and paging systems; coordinate communications.
• Maintain records of requests, services, charges, and inventory.
• Coordinate emergency response and evacuation processes.

Kenntnisse

Radio codes

Dispatching

Office procedures

Local knowledge

City procedures

Safety practices

Communication

Planning

Computer skills

Multitasking

Emergency response

Two-way radios

Ausbildung

High school diploma or equivalent

Tools

SharePoint

CSR system

Jobbeschreibung

About This Position

About Us!

Austin Transportation and Public Works (TPW) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

Job Description

Purpose: Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response.

Duties, Functions and Responsibilities

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update "Calls For Service" into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
• Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.

Responsibilities - Supervisor and/or Leadership Exercised

None

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis county area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.

Licenses and Certifications Required

None

Preferred Qualifications

• Experience dispatching personnel including decision making.
• Experience coordinating personnel by providing clear and concise communication.
• Experience with two-way radio and understanding of radio etiquette.
• Experience preparing written responses to customers and the input statistics into SharePoint system.
• Experience with the City of Austin's CSR system.

Compensation Range

The annual hiring range for this position is $22.15-$61.08

Notes to Candidate

The Dispatcher II is an integral part of the Parking Enterprise Division. This position will report directly to the Parking Enforcement Supervisor and will be responsible for deploying assets to assigned areas of the City to enforce parking and ground transportation regulations, law, and city ordinances. This position serves as a city ambassador, assisting members of the public and visitors, enforcing parking and ground transportation laws, and reporting damage or vandalism in the public right-of-way.

Pay Rate

$22.63 - $25.46 per hour .

Location

1111 Rio Grande St., Austin, Texas 78701

Hours

Saturday & Sunday: 10:00 am - 8:30 pm
Monday & Tuesday: 1:30 pm - 12:00 am
Hours may vary depending on departmental needs and initiatives.

Watch Inside TPW to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape.

Working for the City of Austin provides a number of health and welfare benefits such as low-co