Dispatcher

Belle; Nashville (TN); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a driven Dispatcher to enhance service delivery in home healthcare. This role involves optimizing technician schedules, ensuring efficient routing, and maintaining clear communication between patients and technicians. As part of a mission to improve patient access to care, your contributions will play a crucial role in reshaping the healthcare landscape. Join a supportive team that values your input and offers a flexible work environment, competitive compensation, and the opportunity to make a real impact in the lives of others. If you're passionate about healthcare and logistics, this position is perfect for you.

Benefits

Flexible, remote work arrangement

Health, dental and vision benefits

401k

Great support structure

Resources and tools for success

Qualifications

• 2+ years of experience in dispatch or healthcare operations.
• Proficiency with scheduling software, especially Carelink.

Responsibilities

• Create and optimize technician schedules for efficient service delivery.
• Facilitate communication between patients and technicians.

Skills

Dispatch Coordination

Scheduling Management

Problem-Solving

Time Management

Attention to Detail

Multitasking

Education

2+ years in dispatch or healthcare operations

Tools

Carelink

Scheduling Software

Job description

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare – and it all begins with the feet. With 25M+ U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B+ in preventable medical spending every year.

Belle trains and manages a network of nail technicians or “Belle Technicians” who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About This Role

Belle is seeking a driven, analytical Dispatcher to coordinate and optimize service delivery for our technicians. You will leverage the Carelink platform to manage schedules, ensure efficient routing, and facilitate communication between patients and technicians. Your efforts will directly contribute to improving patient access to care while optimizing technician efficiency.

Responsibilities

Schedule Management

• Create and optimize daily technician schedules
• Design efficient routes using built-in optimization tools to minimize travel time
• Coordinate with Operations to maximize technician productivity and ensure balanced workloads
• Process schedule modifications including last-minute appointment changes and call-outs

Coordination

• Generate and distribute daily call lists for schedule teams
• Facilitate patient communications for scheduling
• Maintain clear, real-time communication with Operations to address scheduling challenges
• Monitor and adjust schedules dynamically to accommodate urgent requests and ensure optimal coverage across service areas

Administrative

• Maintain accurate scheduling records and logs within CareLink
• Track and report key scheduling and mileage metrics using analytical tools
• Document and analyze schedule modification trends to improve efficiency and technician utilization

Qualifications

• 2+ years of experience in dispatch, scheduling coordination, or healthcare operations
• Proficiency with scheduling and dispatch software, including Carelink experience
• Strong organizational and time management skills
• Excellent problem-solving abilities and attention to detail
• Detail-oriented with strong multitasking capabilities
• Experience with CareLink or similar healthcare scheduling platforms
• Knowledge of route optimization techniques and best practices
• Background in mobile healthcare services, home healthcare or telehealth is a plus

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.