Service Dispatcher/ Administrative Assistant

TURNER'S CONSUMER SERVICE, INC.; Overland Park (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Dispatcher/Administrative Assistant to enhance their operations. This role involves managing the scheduling of service technicians, ensuring timely service calls while providing excellent customer support. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational and communication skills. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you are detail-oriented and enjoy problem-solving, this opportunity could be the perfect fit for you.

Benefits

401(k) Matching

Competitive Salary

Free Uniforms

Paid Time Off

Qualifications

• Prior experience in dispatch or customer service is preferred.
• Strong attention to detail and accuracy is essential.

Responsibilities

• Manage scheduling and workflow of service technicians.
• Handle customer complaints and ensure satisfaction.
• Process customer payments and maintain accurate records.

Skills

Organizational Skills

Communication Skills

Multitasking Abilities

Problem-Solving

Basic Computer Proficiency

Education

High School Diploma

Tools

Microsoft Office

Scheduling Software

Job description

Service Dispatcher/ Administrative Assistant

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Service Dispatcher/ Administrative Assistant

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Job Overview

We are seeking an organized and efficient Service Dispatcher to join our appliance service company. The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls. You will be the first point of contact for customers and must have excellent communication skills, including the ability to de-escalate difficult situations. The Service Dispatcher will also handle administrative tasks related to customer payments, service tickets, and warranties.

Benefits:

• 401(k) matching
• Competitive salary
• Free uniforms
• Paid time off
  
  
  

Job Overview

We are seeking an organized and efficient Service Dispatcher to join our appliance service company. The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls. You will be the first point of contact for customers and must have excellent communication skills, including the ability to de-escalate difficult situations. The Service Dispatcher will also handle administrative tasks related to customer payments, service tickets, and warranties.

Key Responsibilities

• Customer Communication:
• Answer incoming phone calls and schedule service appointments efficiently.
• Manage customer expectations regarding service call timing, technician arrival, and service scope.
• Address and resolve customer concerns or complaints, ensuring customer satisfaction.
• Technician Scheduling & Management:
• Assign service calls to technicians based on their location, skill set, and the complexity of the job (e.g., compressor repairs, two-man calls).
• Monitor technician locations and availability throughout the day to optimize scheduling and minimize delays.
• Adjust schedules in real-time to accommodate emergencies, cancellations, or additional service needs.
• Service Coordination:
• Track the type of service calls to ensure proper time allocation and resources (e.g., lengthier jobs like compressor repairs vs. quicker fixes).
• Ensure that technicians have the correct information and resources for each call, including customer history and job requirements.
• Administrative Duties:
• Process completed service tickets, ensuring accuracy and proper filing of documentation.
• Handle out-of-warranty service calls and ensure that proper billing codes are used.
• Process customer payments including credit cards, checks, and cash transactions.
• Conflict Resolution:
• Handle escalated or difficult calls professionally, working to resolve issues while maintaining a calm demeanor.
• De-escalate tense situations with customers, offering solutions to resolve their concerns.
• Reporting & Recordkeeping:
• Enter completed service tickets into the company’s database.
• Keep accurate records of technician hours, completed jobs, and customer payments.
• File paperwork and maintain organized records for future reference.
  
  
  

Qualifications:

• Experience: Prior experience as a dispatcher, customer service representative, or administrative assistant in a service-based industry is preferred.
• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic proficiency in computer programs (e.g., Microsoft Office, scheduling software).
• Problem-Solving: Ability to de-escalate customer complaints and provide appropriate solutions.
  
  

Additional Requirements:

• High school diploma or equivalent.
• Familiarity with basic appliance terminology or willingness to learn.
• Strong attention to detail and accuracy.
  
  
  

Working Hours:

Monday-Friday, [8am - 5 pm]

Salary:

Competitive salary, commensurate with experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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