Public Safety Dispatcher (FT)

College of DuPage; Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Job summary

College of DuPage is seeking a Radio Dispatcher to operate radio, telephone, and computer systems and relay information to College Police and other personnel. The role handles emergency and routine calls, coordinates with campus departments, and maintains logs and records.

Experience in public sector dispatch or customer relations is preferred. The position requires a High school diploma, specialized telecommunicator training within 6 months, LEADS Basic within a year, and may require an

Qualifications

• High school diploma required.
• Successful completion of Telecommunicators Training Program within 6 months of hire.
• Successful completion of LEADS Certification - Basic Course within 1 year of hire.
• Associate’s degree in Criminal Justice, Social Science preferred; Behavioral Science or Communications preferred.

Responsibilities

• Operates radio, telephone, and/or computer equipment and relays information to appropriate personnel, including College Police Department.
• Receives emergency and non-emergency calls and addresses problems and requests by transmitting information or providing solutions.
• Operates radio-paging system for Engineering, Building & Grounds and Custodial Operations.
• Monitors various radio frequencies to stay informed on situations.
• Dispatches personnel, vehicles, or equipment to locations as needed.
• Notifies Police Department and other responders during emergencies.
• Responds to inquiries from faculty, staff, students, and visitors.
• Issues guest parking permits, distributes IDs, and processes parking citations.
• Responds to lost and found needs and maintains related records.
• Monitors weather alerts, alarms, and cameras and dispatches as needed.
• Maintains logs of calls and dispatches.
• Assists with training Student Workers.
• Other related duties as assigned.

Skills

Customer relations

Public sector dispatching

Public safety dispatching

Education

High school diploma

Telecommunicators Training Program

LEADS Certification - Basic Course

Associate's Degree in Criminal Justice or Social Science preferred

Job description

College of DuPage is seeking a Radio Dispatcher to operate radio, telephone, and computer systems and relay information to College Police and other personnel. The role handles emergency and routine calls, coordinates with campus departments, and maintains logs and records.

Experience in public sector dispatch or customer relations is preferred. The position requires a High school diploma, specialized telecommunicator training within 6 months, LEADS Basic within a year, and may require an