Radio Dispatcher (FT), IF3NDPTCHPSP

College of DuPage; Chicago (IL); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

College of DuPage is seeking a Radio Dispatcher to operate radio, telephone, and computer systems and relay information to College Police and other personnel. The role handles emergency and routine calls, coordinates with campus departments, and maintains logs and records.

Experience in public sector dispatch or customer relations is preferred. The position requires a High school diploma, specialized telecommunicator training within 6 months, LEADS Basic within a year, and may require an

Formación

• High school diploma required.
• Successful completion of Telecommunicators Training Program within 6 months of hire.
• Successful completion of LEADS Certification - Basic Course within 1 year of hire.
• Associate’s degree in Criminal Justice, Social Science preferred; Behavioral Science or Communications preferred.

Responsabilidades

• Operates radio, telephone, and/or computer equipment and relays information to appropriate personnel, including College Police Department.
• Receives emergency and non-emergency calls and addresses problems and requests by transmitting information or providing solutions.
• Operates radio-paging system for Engineering, Building & Grounds and Custodial Operations.
• Monitors various radio frequencies to stay informed on situations.
• Dispatches personnel, vehicles, or equipment to locations as needed.
• Notifies Police Department and other responders during emergencies.
• Responds to inquiries from faculty, staff, students, and visitors.
• Issues guest parking permits, distributes IDs, and processes parking citations.
• Responds to lost and found needs and maintains related records.
• Monitors weather alerts, alarms, and cameras and dispatches as needed.
• Maintains logs of calls and dispatches.
• Assists with training Student Workers.
• Other related duties as assigned.

Conocimientos

Customer relations

Public sector dispatching

Public safety dispatching

Educación

High school diploma

Telecommunicators Training Program

LEADS Certification - Basic Course

Associate's Degree in Criminal Justice or Social Science preferred

Descripción del empleo

Radio Dispatcher (FT), IF3NDPTCHPSP

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Operates radio, telephone, and/or computer equipment and relays information to appropriate personnel, including the College Police Department. Provides information to faculty, staff, students and visitors.

• Receives emergency and non-emergency calls and addresses problems and requests by transmitting information or providing solutions.
• Operates radio-paging system for Engineering, Building & Grounds and Custodial Operations.
• Monitors various radio frequencies of surrounding local, state and federal law enforcement agencies to keep apprised of developing situations.
• Uses radio, phone or computer to send personnel, vehicles, or equipment to appropriate locations.
• Notifies Police Department, outside emergency personnel, and college administrators during emergency situations.
• Answers routine inquiries and requests for information from visitors, faculty, staff and students.
• Issues guest parking permits, distributes college key and identification badges, and processes parking citations.
• Respond to lost and found needs to include inventory/storage and retrieval.
• Monitors weather alerts, alarm systems, and surveillance cameras and dispatches appropriate personnel as needed.
• Records details of calls, dispatches and messages and maintains written logs such as lost and found; overnight parking; building sign-in; key authorization etc.
• Assists with training Student Workers.
• Other related duties as assigned.

Qualifications

• Education
  • High school diploma required.
  • Upon hire, successful completion of Telecommunicators Training Program is required within the first 6 months of employment.
  • Upon hire, successful completion of LEADS Certification - Basic Course is required within the first year of employment.
  • Associate's Degree in Criminal Justice, Social Science preferred; Behavioral Science or Communications preferred.

• Experience
  • One (1) year of experience in a public sector dispatching position or customer relations position preferred.
  • Two (2) years of experience as a public safety dispatcher preferred.

• COD Training
  • Bloodborne Pathogens
  • Hazardous Communications
  • Electrical Safety

Working Conditions

• Key telephones, tape recorders, paging encoders, closed circuit television monitors and controls, UHF radios, computer terminals, pagers, rolodex printers, fire and security alarm panels, electronic and manual files.
• The pressure to respond quickly and calmly in emergency situations can be stressful.
• Shift work requires rotation between days/afternoons and overnights and days off may be assigned on a rotating basis.
• May be required to work overtime on short notice.
• This position is subject to a pre-employment background and drug screen at the college's expense.

Hours

The schedule will rotate between days,afternoons and midnights

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range

Starting salary beginning at $26.88/hourly

If you require assistance or accommodations during the application or interview process, please notify Human Resources by [e-mail]

Competitive startingpay isdependent on education and experience.College of DuPage also offers a generous benefits planwhich includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

Equal Opportunity

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.