Public Safety Dispatcher — Emergency Radio & Dispatch

City of Rock Island, IL; Moline (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Rock Island, IL is seeking a Telecommunicator to support its public safety radio system, handling radio and telephone messages and dispatching ambulance, fire, and police personnel. The role requires strict adherence to procedures with a focus on timely and accurate communications.

Initial supervision gives way to independent work after training, with responsibilities including incident data entry, system monitoring, and providing information to the public during emergencies.

Qualifications

• High school diploma or equivalent; dispatch experience preferred.

Responsibilities

• Receive and transmit radio and telephone messages accurately.
• Dispatch ambulance, fire, and police personnel as needed.
• Operate communications equipment and maintain records of activities.
• Monitor alarms and coordinate with field units and other agencies.
• Maintain composure and provide information to the public during emergencies.
• Complete required data entry and maintain incident documentation.
• Meet residency and LEADS certification requirements.

Skills

Multitasking

Communication

Decision making

Calm under pressure

Teamwork

Empathy

Education

High school diploma

Tools

LEADS access

NCIC lookup

Radio equipment

Computer terminal use

Job description

The City of Rock Island, IL is seeking a Telecommunicator to support its public safety radio system, handling radio and telephone messages and dispatching ambulance, fire, and police personnel. The role requires strict adherence to procedures with a focus on timely and accurate communications.

Initial supervision gives way to independent work after training, with responsibilities including incident data entry, system monitoring, and providing information to the public during emergencies.