Emergency Dispatcher: Flexible Scheduling & Growth

Superior Ambulance Service, Inc.; Rockford (IL); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible Scheduling

Competitive Compensation

Opportunity to Work Overtime

Health/Dental/Life Insurance

Tuition Reimbursement

Career Growth Opportunities

Résumé du poste

Superior Ambulance Service, Inc. in Rockford, IL is seeking a Dispatcher to support EMS operations and coordinate ETA’s for ambulance responses.

The role includes triaging requests, monitoring round trips, and assisting EMTs with directions while maintaining crew status and timely communications with customers. Qualified candidates should be knowledgeable of the service area, and demonstrate map reading, problem solving, multitasking, and strong communication skills in a fast-paced environment.

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills

Responsabilités

• Be extremely knowledgeable in service area
• Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
• Prioritize request for ambulance service
• Monitor Round Trip status
• Communicate issues to marketing, management, and customers as necessary
• Assist EMTs and Paramedics with directions as necessary
• Maintain appropriate status of crews at all times
• Delegate additional responsibilities to assistant as necessary
• Receive and enter transportation requests (phone and electronic portal)
• Communicate patient diversions and keep records
• Maintain status records and give appropriate ETA’s for Critical Care Transport
• Other duties as assigned

Connaissances

Map reading

Problem solving

Multi-tasking

Effective communication

Description du poste

Superior Ambulance Service, Inc. in Rockford, IL is seeking a Dispatcher to support EMS operations and coordinate ETA’s for ambulance responses.

The role includes triaging requests, monitoring round trips, and assisting EMTs with directions while maintaining crew status and timely communications with customers. Qualified candidates should be knowledgeable of the service area, and demonstrate map reading, problem solving, multitasking, and strong communication skills in a fast-paced environment.