Emergency Communications Dispatcher I

The University of Iowa; Iowa City (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

paid vacation

sick leave

health, dental, life and disability 보험

generous employer contributions into退休

Job summary

The University of Iowa Health Care department of Safety and Security is seeking a Public Safety Dispatcher I to provide emergency communications for university safety and surrounding agencies. You will monitor alarms, operate radio/teletype/phone systems, and relay information to officers and departments.

The role requires handling multiple tasks calmly, knowledge of FCC regulations, and effective written and oral communication with the public and staff.

Qualifications

• Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.
• Knowledge of the geography of the university campus.
• Knowledge of FCC regulations and public safety dispatching procedures.
• Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
• Skill in communicating with members of the public and departmental staff both orally and in writing.
• Ability to enter and retrieve data from a computer terminal, PC or other keyboard device.
• Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications
• Ability to perform multiple tasks at one time and to remain calm in stressful situations

Responsibilities

• Operates a multi-line telephone system providing emergency and business information. May be responsible for monitoring 911 phone system.
• Monitors radio traffic from surrounding local and state law enforcement agencies and relays information to patrol units.
• Dispatches duty personnel to requests for assistance or complaints.
• Receives and provides information to visitors, faculty, staff, and students.
• Notifies on-call personnel as required by departmental policy.
• Receives and relays emergency weather and road information to public safety officers and to other university departments and the university administration as required.
• Provides information to institutional public information services or outside news services on incidents and accident information as required.
• Monitors, updates, and relays information regarding building alarms. Operates a computer for the state crime computer network.
• Maintains voice communication tapes and applicable files and manuals for reference at public safety dispatch office.

Skills

Radio operations

Teletype

Telephone

TDD

Computers

Public communication

Data entry

multitasking

Job description

The University of Iowa Health Care department of Safety and Security is seeking a Public Safety Dispatcher I to provide emergency communications for university safety and surrounding agencies. You will monitor alarms, operate radio/teletype/phone systems, and relay information to officers and departments.

The role requires handling multiple tasks calmly, knowledge of FCC regulations, and effective written and oral communication with the public and staff.