Public Safety Dispatcher - Emergency Communications

Regional 911 Intake Solutions; Lockbourne (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Lockbourne, OH, seeks a Public Safety Dispatcher/Telecommunicator to support the flow of information between the public and emergency responders. You will take calls, dispatch police, fire, and EMS as needed, and maintain situational awareness using CAD, radio, and mapping tools.

This role emphasizes accurate typing, active listening, clear communication, and the ability to switch between tasks while following agency procedures.

Qualifications

• Typing speed and accuracy in high-stress environments.
• Active listening and clear communication with callers and responders.
• Ability to switch between multiple tasks and maintain situational awareness.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD/Computer-aided Dispatch

Telephone systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Lockbourne, OH, seeks a Public Safety Dispatcher/Telecommunicator to support the flow of information between the public and emergency responders. You will take calls, dispatch police, fire, and EMS as needed, and maintain situational awareness using CAD, radio, and mapping tools.

This role emphasizes accurate typing, active listening, clear communication, and the ability to switch between tasks while following agency procedures.