Public Safety Dispatcher – Dynamic Emergency Communications

Regional 911 Intake Solutions; Las Cruces (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Dona Ana, NM seeks a Public Safety Dispatcher to support information flow between the public and emergency responders. You will take calls, dispatch units, verify locations, and use CAD, radio, and mapping systems for timely, accurate responses.

The role requires strong listening, typing, and communication skills, with flexibility for rotating shifts and overtime as needed to cover staffing and emergencies.

Qualifications

• High school diploma or recognized equivalent required.
• Entry-level and experienced classifications may have different qualifications and training expectations.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Active listening

Typing

Clear communication

Education

High school diploma

Tools

CAD systems

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Dona Ana, NM seeks a Public Safety Dispatcher to support information flow between the public and emergency responders. You will take calls, dispatch units, verify locations, and use CAD, radio, and mapping systems for timely, accurate responses.

The role requires strong listening, typing, and communication skills, with flexibility for rotating shifts and overtime as needed to cover staffing and emergencies.