911 Dispatcher — Calm, Critical Support for Dona Ana

Emergency Telecommunicator Services; Las Cruces (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid time off

Professional training

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Dona Ana, NM. You will answer emergency and nonemergency calls, confirm locations, gather details, and coordinate responders across police, fire, and EMS.

The role requires calm communication, strong typing, attention to detail, and ability to work rotating shifts. Applicants typically have a high school diploma; training and certifications vary by agency. Pay is annual and depends on appointment.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organize information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Dona Ana, NM. You will answer emergency and nonemergency calls, confirm locations, gather details, and coordinate responders across police, fire, and EMS.

The role requires calm communication, strong typing, attention to detail, and ability to work rotating shifts. Applicants typically have a high school diploma; training and certifications vary by agency. Pay is annual and depends on appointment.