Public Safety Dispatcher | Critical Call Center Operator

Regional 911 Intake Solutions; Green Brook Township (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Green Brook, NJ is seeking Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency response agencies. You may handle call taking, police/fire/EMS dispatch, and operate CAD, mapping, and radio systems.

You will verify locations, classify requests, and coordinate responders. Strong listening, typing, and multitasking abilities are essential, with training and certifications varying by agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on services handled and jurisdictional training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Green Brook, NJ is seeking Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency response agencies. You may handle call taking, police/fire/EMS dispatch, and operate CAD, mapping, and radio systems.

You will verify locations, classify requests, and coordinate responders. Strong listening, typing, and multitasking abilities are essential, with training and certifications varying by agency.