Emergency Communications Specialist

Regional 911 Intake Solutions; Piscataway Township (NJ); On-site; USD 48,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions in Piscataway, NJ is seeking public safety dispatchers and telecommunicators to support operations at a local communications center. The role combines information processing, decision-making, and coordination with police, fire, and medical responders.

You will handle emergency and nonemergency requests, verify locations, operate CAD, phones, maps and radios, and maintain accurate records while following agency procedures.

Qualifications

• High school diploma or GED commonly required.
• Accurate typing, active listening, and clear communication skills.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

multitasking

Education

High School Diploma or GED

Tools

CAD

Telephone systems

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions in Piscataway, NJ is seeking public safety dispatchers and telecommunicators to support operations at a local communications center. The role combines information processing, decision-making, and coordination with police, fire, and medical responders.

You will handle emergency and nonemergency requests, verify locations, operate CAD, phones, maps and radios, and maintain accurate records while following agency procedures.