Public Safety Dispatcher - 911 Communications

City of Wylie; Wylie (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Wylie is seeking a Dispatcher for its 911 Communications division. This role involves managing emergency requests, operating telecommunications equipment, and ensuring public safety through effective communication and dispatching. Applicants must be prepared for varied shifts and to maintain a high level of composure in emergency situations, with training and certification requirements applied.

Qualifications

• Experience in municipal police, fire, and 911 dispatching preferred.
• Telecommunications Certification must be obtained within 1 year.
• Completion of NIMS training after hire is required.

Responsibilities

• Receive and dispatch 911 calls for emergencies.
• Provide Emergency Medical Dispatch assistance.
• Maintain clear communication during high-stress situations.

Skills

Emergency Medical Dispatch

Communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Why work for the City of Wylie?
The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.

How we accomplish our mission:
Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals.

The City of Wylie's 911 Communications division is seeking a Dispatcher. The selected applicant will receive requests for Police, Fire, Emergency Medical Services, Animal Control and Utilities. Will dispatch public safety units, operate various telecommunications equipment, prepare reports, maintain files, and perform other related duties. Must be available to work regular and irregular shift rotations, which may include weekends and holidays, as well as extended hours in emergency, disaster or other situations influenced by workload or staffing difficulties. Orientation period is a full 12 months.

Supervision is provided by the Communications Supervisor.

The 911 Communications division offers lateral transfers for individuals with 911 Communications experience. Starting salary will be determined by years of experience as a Public Safety Dispatcher.

• Answers multi-line telephones; takes 911 calls. Quickly analyzes complex information in emergency or dangerous situations and makes decisions of a life or death nature.
• Provides Emergency Medical Dispatch (EMD) rescue assistance; triages in-coming requests for emergency medical service to determine the level of response; provides pre-arrival instructions to the caller including but not limited to cardiac arrest, airway management, control of bleeding and assisting with childbirth. Must use established Emergency Medical Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service.
• Communicates effectively, courteously and clearly in English, both verbally and in writing, speaking distinctly, responding promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them.
• Hears in the normal range.
• Simultaneously listens to and comprehends both telephone and radio traffic.
• Assists and records requests for police, fire and emergency medical services from the public and departmental personnel via telephone, radios and in person.
• Comprehends and applies City ordinances, policies and procedures.
• Adheres strictly to the Department Code of Conduct and directives.
• Documents all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
• Operates computer terminals for specialized access with various automated data banks in compliance with all applicable laws.
• Works in a confined area for 12 hours and remains seated for long periods of time entering data into various computer systems on a constant basis.
• Simultaneously inputs, retrieves and maintains information, reading from multiple computer screens and printouts while operating multiple keyboards.
• Operates multi-channel public safety radio system.
• Assigns appropriate public safety personnel for routine and emergency calls for service.
• Concentrates on tasks through many distractions.
• Operates and performs maintenance of equipment, e.g., video, audio and printing equipment.
• Attends training/schools/seminars and other City related events requiring travel.
• Performs in a manner that cannot pose a direct threat to the health/safety of self and/or others.
• Supports other departments during non-standard business hours.
• Maintains an excellent attendance record. Rarely absent or tardy.
• Subject to call-out on occasion.
• Female Dispatchers may be required to search female prisoners, if needed.
• As requested, assists in training of various City of Wylie public safety employees.
• As requested by a member of management, performs temporary supervision in the absence of the Communications Supervisor.
• Attends and testifies in criminal and civil courts when summoned.
• Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
• Acts in a civil, respectful manner at all times to management, co-workers and others.
• Other duties as may be assigned.

High School Diploma or equivalent. Six months or more of municipal Police, Fire, and 911 Enhanced dispatching experience is preferred. Telecommunications Certification as issued by the Texas Commission on Law Enforcement Officers Standards and Education and Emergency Medical Dispatcher (EMD) must be obtained within 1 year of employment and maintained as a condition of continued employment. Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire. PHYSICAL STRENGTH REQUIRED: Low: Exerting up to 20 pounds occasionally, 10 pounds frequently or negligible amounts constantly. Position carries the possibility of exposure to infectious diseases through contact with prisoners, detainees and other public safety personnel. Position has a high stress level due to constant radio/telephone/public traffic and the nature of the emergency/public safety environment.
PHYSICAL ACTIVITIES REQUIRED:
Balancing Bending Carrying Climbing Crawling
Crouching Fine Dexterity Handling Hearing
Kneeling Lifting Pushing/Pulling Reaching Sitting
Standing Talking Twisting Vision Walking

PRIMARY WORK ENVIRONMENT :Indoors
SHIFT WORK:Yes
CALL-OUT:Occasionally