Remote Dispatcher & Scheduler

HireLATAM; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

HireLATAM, a top recruitment agency, is seeking a motivated Remote Dispatcher & Scheduler to support a mobile pet grooming service. This full-time role involves scheduling appointments, managing customer service inquiries, and optimizing groomers' workdays while working from the comfort of your home.

Benefits

Work-life balance

International experience

Paid time off

Learning & Development

Sundays off

Qualifications

• 3+ years of Customer Service experience.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple calls.

Responsibilities

• Answer incoming calls and manage customer complaints.
• Schedule appointments for groomers and customers.
• Maintain groomers’ schedules and respond to real-time issues.

Skills

Communication

Organization

Flexibility

Empathy

Multitasking

Tools

Google Docs

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Dispatcher & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD /month

Schedule:

• 8 hour shifts during operating hours of 7:30am and 6pm CST

• 5 days a week between Monday and Saturday

• Saturdays required

Job Overview:

Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday.

Responsibilities:

• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.

• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.

• Capturing accurately the appropriate information to set up an appointment for the customer.

• Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.

• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.

• Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.

• Review of the schedule at the end of the day for completed appointments, verifying charges and payments.

• Take credit card payments over the phone, especially when groomers are outside of cell service.

• Run and analyze reports to assist in gaining and improving client retention.

• Keep management and other dispatchers informed of any issues, actions, or problems.

Qualifications, Skills and Key Competencies:

• Must have excellent verbal and written communication skills to be able to explain their services to customers, and book new and existing customer appointments.

• 3+ years of Customer Service or relevant experience.

• Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.

• The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes within the Memphis and surrounding area.

• Basic knowledge of Google docs and sheets.

• Ability to multitask and manage multiple calls or issues at the same time.

• Positive attitude and a team player – we thrive on good vibes and supporting each other!

• Excellent English level both written and spoken

Benefits:

• Embrace the remote life! Work from the comfort of your home or your favorite coffee shop.

• Work-life balance

• International experience

• Learning & Development

• Paid time off

• Sundays off

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!