Public Safety Dispatcher

National Police; Tolleson, Northern (AZ, KY); Hybrid; USD 36,000 - 51,000; Full time

Job summary

National Police in Tolleson, Arizona seeks a Public Safety Dispatcher to handle emergency and non-emergency calls, gather critical information, and dispatch law enforcement resources to protect the community. Expect fast, accurate typing and careful documentation to support responders.

Spanish language ability is highly valued; ACJIS TOC certification within one year is required. Prior dispatch experience and a valid Arizona driver’s license are preferred.

Qualifications

• High School Diploma or GED with 2 years of experience in a police or emergency dispatch center.

Responsibilities

• Receive and process state, federal, and tribal emergency and non-emergency service calls; interview callers and gather details to determine needed resources; identify and dispatch appropriate law enforcement and relay critical information using dispatch equipment.
• Process and type complete and accurate caller information and disseminate it in both typewritten and verbal form.
• Monitor and maintain up-to-the-moment status of all emergency personnel.
• Receive and process field requests from officers to run driver’s licenses, registrations, warrant checks, and criminal histories.
• Run queries for wanted persons, vehicles, and property.
• Maintain records and files.
• Enter warrants in internal and external systems; and,
• Perform related work as assigned.

Skills

Typing 35 wpm

Bilingual Spanish

Education

High School Diploma or GED

Tools

ACJIS TOC Certification

Job description

Salary: $26.60— $37.24 Hourly

Position Summary:

The Public Safety Dispatcher receives emergency and non-emergency calls, gathers critical information, dispatches appropriate law enforcement, monitors field activity, processes records, conducts database inquiries, maintains accurate documentation, and supports first responders through timely, professional communication and coordinated response to protect the community and ensure public safety every day effectively.

Essential Functions:

• The purpose of this position is to receive and process state, federal, and tribal emergency and non-emergency service calls; interviews callers and gathers details to determine needed resources; identifies and dispatches appropriate law enforcement and relays critical information using dispatch equipment;
• Processes and types complete and accurate caller information and disseminates it in both typewritten and verbal form;
• Monitors and maintains up-to-the-moment status of all emergency personnel;
• Receives and processes field requests from officers to run driver’s licenses, registrations, warrant checks, and criminal histories.
• Runs queries for wanted persons, vehicles, and property;
• Maintains records and files;
• Enters warrants in internal and external systems; and,
• Performs related work as assigned.

Requirements:

• High School Diploma or GED from an accredited institution and two (2) years of working in a Police and/or Emergency dispatch center.
• Prior law enforcement dispatching experience preferred.
• Arizona Criminal Justice Information System Terminal Operator Certification – ACJIS TOC within one (1) year of hire required.
• Valid Arizona driver’s license upon hire.
• Bilingual (Spanish) highly desired.
• Prior experience with heavy telephone or emergency dispatching experience preferred.
• Minimum 35 wpm net typing.
• Prior experience using word processing and PC applications required.