911 Dispatcher

National Police; Minnesota; On-site; USD 34,000 - 48,000; Full time

Job summary

National Police seeks a dedicated dispatcher to support emergency and non-emergency communications for police, fire, and medical services. The role includes monitoring alarms, managing jail access, and coordinating with responders to ensure rapid, accurate information flow.

The position requires a High School Diploma or GED, with six months of security experience preferred. CJIS/NCIC and NIMS training may be completed during probation to ensure preparedness.

Qualifications

• High school diploma or GED; six months security/law enforcement experience preferred.
• Must possess or obtain CJIS/NCIC and NIMS courses during probation.
• Physically capable of operating a variety of equipment including 911 console.
• Must maintain self-control in emergencies and tense calls.

Responsibilities

• Answers 911 emergency calls for police, ambulance, and fire service; dispatches units and creates initial reports.
• Answers non-emergency calls for miscellaneous services.
• Queries and searches information in databases.
• Monitors alarms, weather alerts, and state messages; dispatches units and disseminates sirens.
• Monitors jail security cameras and controls jail access through perimeter doors.
• Reviews reports and documents; handles intercom at jail doors and may control jail pod in emergencies.
• Performs other related duties as required.

Skills

Emergency Dispatch

Communication

Databases/Search

Education

High School Diploma or GED

Associate degree in Law Enforcement/Communications (preferred)

Tools

CJIS/NCIC System

NIMS Courses

Job description

Salary: $25.27-$35.38

Position Summary:

The purpose of this position is to provide dispatch and communication support services for police, fire emergency and related services. This position is also responsible for performing additional tasks as assigned by the Deputy Sergeant.

Essential Functions:

• Answers 911 emergency calls for police, ambulance, and fire service. Dispatches proper emergency response units and creates the initial reports for those units.
• Answers non-emergency calls for miscellaneous services.
• Queries, enters and searches for information in a wide variety of databases.
• Monitors alarms, weather alert systems, and state messages. Dispatches appropriate units to alarms, disseminates and activates city sirens in weather emergencies.
• Monitors security cameras in the jail and other secure areas. Responsible for allowing admittance and exit of the jail through the jail perimeter doors.
• Reviews and receives various reports, documents, and forms, including violation reports, incident reports, photographs, passes received information in to proper authority. Answer intercoms at various jail doors, take control of jail pod in emergency situations, thus potentially having entire control of the jail operations.
• Performs other related duties as required.

Requirements:

• High school diploma, or GED, required; with six months experience preferred in security or law enforcement; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
• Must possess, or obtain during probationary period, and state computer (CJIS/NCIC), NIMS courses. (provided upon employment).
• Must be physically able to operate a variety of machines and equipment, including, but not limited to: computer, typewriter, office equipment, and 911 console.
• Must be capable of exercising self-control when confronted with emergencies and potentially dangerous situations involving the emotional calls.

Preferred Requirements:

• Associate degree in Law Enforcement, Communications, or related field; with a minimum of one-year experience in criminal records, dispatch, corrections, or civil process.