Dispatcher

Evolving Solution Services; Pocono Lake (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

Evolving Solution Services seeks a Dispatcher for the Department of Public Safety. The role involves receiving and coordinating calls for service, dispatching personnel, and maintaining logs to ensure rapid, accurate communications across agencies.

Candidates should have a high school diploma or GED with 1–2 years in dispatch or related public safety service. Ability to handle multiple tasks under pressure is essential.

Qualifications

• High school diploma or GED required; additional coursework in emergency communications, criminal justice, or public safety preferred.
• 1–2 years of dispatch, emergency communications, or public safety customer service experience preferred.

Responsibilities

• Receive and coordinate calls for service.
• Dispatch personnel and resources to incidents.
• Maintain logs and records for all communications.
• Ensure timely and accurate communication between departments and external agencies.
• Monitor and operate radio systems and surveillance as needed.
• Coordinate access and documentation for vendors and service providers.

Skills

Verbal communication

Calm under pressure

Detail-oriented

Multitask

Emergency protocols

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

3 days ago Requisition ID: 1111

Salary Range: $16.00 To $18.00 Hourly

Job Title: Dispatcher

Department: Department of Public Safety

Reports To: DPS Director

FLSA Status: Non- Exempt

Education: High school diploma or GED required; additional coursework in emergency communications, criminal justice, or public safety preferred.
Experience: Minimum of 1–2 years of experience in dispatch, emergency communications, or customer service in a public safety setting.

Work Schedule: Varies- PT and FT Available

Position Summary:

The Dispatcher serves as the central communication point for Public Safety operations. This role is responsible for receiving and coordinating calls for service, dispatching personnel, maintaining logs and records, and ensuring timely and accurate communication between departments and external agencies. The Dispatcher plays a critical role in supporting safety, security, and emergency response efforts within the community.

Duties and Responsibilities include, but are not limited to the following:

• Monitor and operate gate access systems to ensure secure and efficient entry for members, guests, vendors, and contractors.
• Manage and respond to incoming calls, radio communications, and visitor inquiries in a professional and timely manner.
• Review and manage surveillance camera footage to support incident documentation and security monitoring.
• Coordinate access and documentation for vendors, service providers, and deliveries, ensuring proper authorization and compliance with community policies.
• Assist with guest registration, access control, and enforcement of rental policies.
• Maintain accurate logs of visitor entries, incidents, and dispatch activity.
• Communicate effectively with patrol officers, compliance staff, and other departments to relay information and coordinate responses.
• Monitor emergency channels and dispatch appropriate personnel during incidents or service calls.
• Support enforcement of ALCA’s rules and regulations through documentation and communication.
• Coordinate with township officials and external agencies when necessary for access or incident coordination.
• Perform other related duties as assigned.

Skills and Qualifications

• Strong verbal communication and listening skills
• Ability to remain calm and focused under pressure
• Detail-oriented with excellent recordkeeping abilities
• Familiarity with radio and dispatch systems
• Basic computer proficiency (Microsoft Word, Excel, Outlook)
• Ability to multitask and prioritize effectively
• Knowledge of emergency response protocols and procedures
• Customer service mindset and professionalism

Certificates and Licenses

• Valid Driver’s License
• CPR, AED, and First Aid Certification (or ability to obtain upon hire)