Police Dispatcher Lateral

National Police; Glendale (AZ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

National Police in Glendale, AZ seeks a Police Dispatcher to answer 911 and non-emergency lines, dispatch units, and monitor radio channels.

You will enter information into CAD/WEBRMS and related systems, perform ACIC/NCIC entries, and assist in training; shift work is required; strong typing and integrity are essential.

Qualifications

• High school education and one year experience in operation of telecommunication equipment, computers, or base radios preferably in a public safety environment.
• Shift work is required.
• Terminal Operator Certification, Level A, within 6 months of hire.
• Ability to type 35 wpm.
• Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

Responsibilities

• Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
• Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
• Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
• Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
• Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
• May be required to testify in court.
• Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
• Maintains various department records, reference books, and reports.
• Performs validation audits and other computerized data entry work.
• Performs other related duties as assigned.

Skills

Typing speed 35 wpm

Public safety dispatch experience

Multitasking ability

Shift work capable

Education

High school diploma

Terminal Operator Certification Level A

Tools

ACIC/NCIC systems

Motorola Premier One CAD/WEBRMS

ACJIS/JWI

ShotSpotter

3SI

Motorola Radio Systems

Job description

Salary: $60,103.16 – $90,155.00 Annually

Position Summary:

Answers emergency and non-emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems.

Essential Functions:

1. Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
2. Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
3. Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
4. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
5. Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
6. May be required to testify in court.
7. Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
8. Maintains various department records, reference books, and reports.
9. Performs validation audits and other computerized data entry work.
10. Performs other related duties as assigned.

Requirements:

• High school education and one year experience in the operation of telecommunication equipment, computers, or base radios preferably in a public safety environment.
• Shift work is required.
• Terminal Operator Certification, Level A, within 6 months of hire.
• Ability to type 35 wpm.
• Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.

Preferred Requirements:

• Preference will be given to candidates with prior law enforcement dispatching experience. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.