Public Safety Dispatcher

Tohono O'odham Nation; Sells (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A government organization in Sells, AZ is seeking a 911 dispatch operator. Responsibilities include handling emergency calls, coordinating public safety responses, and maintaining communication logs. Candidates must have a high school diploma and relevant experience, along with certifications in CPR and AED. This role requires strong communication skills and the ability to manage emergencies calmly.

Qualifications

• One year experience as communications operator or dispatcher required.
• Must demonstrate proficiency in grammar, spelling, and math.
• Certifications in CPR, AED, and First Aid needed within six months.

Responsibilities

• Receive and answer 911 emergency calls.
• Broadcast orders to police radio patrol units.
• Record calls and complaints into C.A.D.

Skills

Knowledge of the Tohono O'odham culture

Communication skills

Ability to handle emergency situations

Customer service skills

Ability to remain calm

Education

High School Diploma or General Education Diploma

Tools

Computer Aided Dispatch (C.A.D.)

Radio communication equipment

Job description

Overview

The position is located in Sells, AZ.

Position Summary:

Under close supervision, serves as 911 dispatch operator for public safety receiving emergency and non-emergency calls from the public; broadcasts and responds to police radio patrol units and other public safety agencies; receives public inquiries and complaints; maintains call logs and perform clerical duties.

The work is normally reviewed in progress and upon completion of each assignment to ensure accuracy, timeliness, and conformance to established standards; most aspects of the work tasks are covered by detailed instructions or procedures.

Essential Duties and Responsibilities:

• Receives and answers 911 emergency calls and non-emergency calls.
• Broadcasts orders to police radio patrol units in vicinity to investigate complaint, and relays instructions or questions from remote units.
• Collects, analyzes and prioritizes information received.
• Records calls broadcast and complaints into Computer Aided Dispatch (C.A.D.).
• Retrieves computerized criminal justice information files using the Arizona Criminal Justice Information System and National Crime Information Center.
• Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to radio unit concerned.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies as needed.
• Contacts Police Officers to verify assignment locations as required.
• Utilizes and operates a two-way radio communication system, dual cassette recording system, PC and Incident Computer and copier.
• Maintains and ensures that computer and radio equipment is operational and functional.
• Monitors silent alarm system to detect illegal entry into business establishments.
• Conveys phone messages; responds to requests from other employees and the public and provides routine information to the public.
• Assist with maintaining and updating all tribal, Pima County warrants forms and logs.
• Performs other job related duties as assigned and contributes to a team effort.

Knowledge, Skills, and Abilities:

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of applicable federal, state, tribal laws, regulations and requirements.
• Knowledge of Arizona Criminal Justice Information System, Computer Aide Dispatch and Records Management Information System.
• Knowledge of the Tohono O'odham Nations Criminal and Traffic Code, Children's/Juvenile Code and the department's policies and procedures.
• Knowledge of principles and practices of radio dispatch and communication.
• Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment.
• Skill in preparing clear, concise, accurate, and complete written reports.
• Skill in providing superior customer service to external and internal customers.
• Skill in communicating effectively, courteously and clearly and speaking distinctly, and responding promptly.
• Ability to operate radio communication equipment.
• Ability to remain calm and handle emergency situations.
• Ability to exercise tact and diplomacy in emergency situations.
• Ability to handle psychological stresses of works.
• Ability to establish and maintain positive and effective working relationships with the general public, tribal government and other law enforcement and Public Safety agencies.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to maintain privileged confidential information.
• Ability to work independently and meet strict time lines.
• Ability to work extended hours, weekends, and holidays.

Minimum Qualifications:

• High School Diploma or General Education Diploma, and one year work experience as a communications operator or dispatcher, or an equivalent combination of training, education, and work experience which demonstrates the ability to perform the duties of this position.

Licenses, Certifications, Special Requirements:

• Must obtain a Terminal Operator (A) Certification, within six months of hire.
• Must be able to type at least 30 WPM.
• Must demonstrate sixty percent proficiency in grammar, spelling, and math.
• Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid, within the first six months of hire.
• Must pass an extensive law enforcement criminal background investigation prior to employment; any criminal record history will disqualify applicant.
• May be subjected to an auditory examination.
• Upon recommendation for hire, a criminal background check is required to determine suitability for hire, including a 39-month Motor Vehicle Record.
• May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years).
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.