Public Safety Dispatcher

UPMC; Fairview Township (York County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Shift differential

Annual merit increase

Tuition assistance

Health benefits

Job summary

UPMC Altoona Hospital is seeking a Public Safety Dispatcher to manage multiple monitoring and communications tasks within the Operations Center. You will monitor alarms, CCTV, and access control, and dispatch staff for routine and emergency situations, while maintaining detailed logs.

The role requires coordinating with facilities teams, handling work orders, and communicating with outside contractors when needed. UPMC offers comprehensive benefits and opportunities for merit increases.

Qualifications

• Provides monitoring and communications for Public Safety and Facilities/Maintenance.
• Monitors alarms and CCTV and coordinates responses.
• Maintains logs and operates work order and notification systems.

Responsibilities

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.

Skills

Public safety dispatch experience

Alarm monitoring

Communication skills

Clerical duties

Tools

Access control system

CCTV monitoring

Job description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Altoona Hospital. This position will be scheduled for 12 hour shifts, day or night, depending upon hosptial needs.

Why Choose UPMC?

• Career Advancement: Take advantage of promotional and leadership opportunities to grow your career.
• Shift Differential: Enjoy an additional $1.10 per hour for working non-traditional shifts.
• Annual Merit Increase: Receive yearly pay boosts based on your performance.
• Benefits: UPMC offers world-class health benefits, generous paid time off, tuition assistance, and much more.

Purpose

Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.