Dispatcher

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

University of Pittsburgh Public Safety is seeking a full-time dispatcher to monitor and respond to radio communications, dispatch calls for service, and enter data into the records management system. The role includes operating alarm and CCTV systems and assisting with special projects as needed.

APCO certification and prior dispatch experience are preferred; candidates should be prepared to work on-campus in Pittsburgh and uphold campus safety protocols.

Qualifications

• APCO certification and previous dispatch experience preferred.
• High School Diploma or GED required.
• Experience with records management systems desirable.

Responsibilities

• Monitors and responds to radio communications and dispatches calls for service.
• Interacts courteously with all persons in need of service.
• Operates the University’s central alarm system and CCTV monitoring.
• Queries NCIC/records systems and disseminates information as needed.
• Maintains documentation and records in the department’s system.
• Performs special projects and assists with other dispatch duties.

Skills

APCO certification

Dispatch experience

Education

High School Diploma/GED

Tools

National Crime Information Center (NCIC)

Job description

Public Safety - Pennsylvania-Pittsburgh - ( 26005749 )

Monitors and responds to all radio communications; dispatches calls for service; provides assistance, direction and information via telephone and radio; enters all relevant data into the department's records management system; provides assistance to the communication specialist as needed; performs special projects as needed which includes training other dispatchers. APCO certification and previous dispatch experience is preferred.

Job Summary

Monitors and responds to all radio communications; dispatches calls for service; provides assistance, direction and information via telephone and radio; enters all relevant data into the department’s records management system; provides assistance to the communication specialist as needed; performs special projects as needed which includes training other dispatchers. APCO certification and previous dispatch experience is preferred.

Essential Functions

• Monitors and responds to all radio communications; interacts with all persons in a courteous and respectful manner; responds immediately to all requests for service.
• Operates the University’s central alarm system (emergency phones, opening and closing of electronic doors, fire, and burglar alarms).
• Operates and maintains the state National Crime Information Center computer; queries system for criminal histories, stolen vehicles, and property, and distributes information through chain of command.
• Monitors all CCTV monitoring equipment within the communication room.
• Maintains all files and paperwork documentation as directed.
• Assesses dispatch media log, notifies supervisor of shift report of media log.
• Records personnel who have called off work; notifies administration and supervisors.
• Assists with dispatcher duties when necessary; answers emergency calls when necessary; enters appropriate data into the Department’s record management system.
• Performs special projects as needed.

Physical Effort

Monitors and responds to all radio communications; dispatches calls for service; provides assistance, direction, and information via telephone and radio; enters all relevant data into the department's records management system; provides assistance to the communication specialist as needed; performs special projects as needed which includes training other dispatchers. APCO certification and previous dispatch experience is preferred.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Campus Pittsburgh

Minimum Education Level Required High School Diploma/GED

Minimum Years of Experience Required 1

Will this position accept substitution in lieu of education or experience? No

Work Schedule 40

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range Per Collective Bargaining Agreement

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.