Public Safety Dispatcher

UPMC; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shift differential

Merit increase

Health benefits

Paid time off

Tuition assistance

Job summary

UPMC Shadyside Hospital is seeking a Public Safety Dispatcher for the evening shift (2:30 p.m. – 10:30 p.m.). The role involves monitoring alarms, dispatching staff, and managing the facility's operations center duties to ensure safe and efficient operations.

The position emphasizes coordination with security, facilities, and outside service providers, along with maintaining logs and operating the work order system. Competitive benefits are offered by UPMC.

Responsibilities

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under supervision schedules the work of outside service companies and prepares service outage announcements.
• Monitor and administer the access control system and manage employee access cards as appropriate.
• Ensure patient safety by monitoring building alarm systems and responding to alarms.
• Monitor CCTV locations and dispatch Facilities personnel as needed.
• Receive calls for service and dispatch appropriate personnel to respond to incidents.
• Maintain logs for all calls and operations center activities.
• Operate the work order system, handling on-demand and preventive maintenance orders.
• Compile and distribute maintenance announcements to department reps and contractors.

Job description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Shadyside Hospital. This position will be scheduled for evening shift, 2:30 p.m. to 10:30 p.m.

Why Choose UPMC?

• Career Advancement: Take advantage of promotional and leadership opportunities to grow your career.
• Shift Differential: Enjoy an additional $1.10 per hour for working non-traditional shifts.
• Annual Merit Increase: Receive yearly pay boosts based on your performance.
• Benefits: UPMC offers world-class health benefits, generous paid time off, tuition assistance, and much more.

Purpose:

Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities:

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.