Public Safety Dispatch Center Manager – Evening/Night Shift

City-of-Dublin,-Ohi; Dublin (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of Dublin seeks a Communications Manager to lead the Northwest Regional Emergency Communications Center (NRECC), guiding shift operations and personnel. You will oversee training, reporting, and policy implementation to ensure reliable 911 dispatch services for multiple jurisdictions.

This role focuses on creating a culture of teamwork, accountability, and professionalism, with responsibilities including performance management, accreditation support, and coordination with partner

Qualifications

• Five years of experience in emergency communications, with at least two years in a leadership role.
• Strong knowledge of Part 90 FCC rules, LEADS, NCIC, and 911 dispatch operations.
• Excellent written and verbal communication; ability to build relationships across agencies.
• Ability to obtain and maintain LEADS/NCIC, APCO CTO/EMD certifications.

Responsibilities

• Supervises Communications Supervisors and Technicians; assigns work and prioritizes tasks.
• Oversees daily operations, staffing, training, and regulatory compliance.
• Reviews performance, trains staff, and implements corrective actions as needed.
• Maintains training records and certifications; manages equipment and inventory.
• Collaborates with partner agencies to ensure effective emergency communications.

Skills

Emergency communications

Leadership

Staff development

Communication skills

Regulatory compliance

Education

Bachelor’s Degree in Criminal Justice, Public Administration, Business Administration, or related field

Tools

LEADS

NCIC

CAD systems

Job description

The City of Dublin seeks a Communications Manager to lead the Northwest Regional Emergency Communications Center (NRECC), guiding shift operations and personnel. You will oversee training, reporting, and policy implementation to ensure reliable 911 dispatch services for multiple jurisdictions.

This role focuses on creating a culture of teamwork, accountability, and professionalism, with responsibilities including performance management, accreditation support, and coordination with partner