Public Safety Desk Support Specialist (Part-Time)

CITY OF MISSOULA; Hall City (FL); On-site; USD 31,000 - 35,000; Part time

Benefits offered by this job

Market-competitive salary

Flexible schedules

Health and dental coverage for you and

Retirement plan contribution

Job summary

The City of Missoula is seeking a detail-oriented Police Support Specialist – Desk Call-In to serve as a critical link between the public and the Police Department. This part-time on-call role involves handling calls, documenting incidents, processing reports, and supporting officers and partners in a fast-paced environment.

Ideal candidates are organized, adaptable, and able to learn new technologies, while maintaining professionalism and sensitivity.

Qualifications

• Two years of administrative support experience, including significant public contact.
• Ability to handle confidential information and maintain records accurately.
• Proficiency with Microsoft 365 and police records software.

Responsibilities

• Answer department telephone calls and route to appropriate personnel.
• Gather information to complete police incident and case reports.
• Process incoming police and accident reports and merge into records management system per NIBRS guidelines.
• Enter data into department software and spreadsheets to maintain records.
• Prepare reports for court and liaison with local, state, and federal agencies.
• Query NCIC/CJIN databases and relay information to authorized personnel.
• Conduct monthly validations and update records as needed.
• Accept and record payments for services such as records checks and fingerprinting.
• Monitor security cameras and assist with evidence processing.
• Assist after-hours emergency callouts and maintain confidentiality.

Skills

Record management

Privacy & confidentiality

Microsoft 365

Customer service

Communication

Tools

CJIN/NCIC

Job description

The City of Missoula is seeking a detail-oriented Police Support Specialist – Desk Call-In to serve as a critical link between the public and the Police Department. This part-time on-call role involves handling calls, documenting incidents, processing reports, and supporting officers and partners in a fast-paced environment.

Ideal candidates are organized, adaptable, and able to learn new technologies, while maintaining professionalism and sensitivity.