Police Support Specialist - Desk Call-In

City of Missoula; Missoula (MT); Presencial; USD 31.000 - 35.000; A tiempo parcial

Descripción de la vacante

The City of Missoula Police Department is seeking a Police Support Specialist - Desk Call-In to join as a part-time on-call team member. You will answer calls, document incidents, maintain records, and support officers and partner agencies while providing courteous service to residents.

The position requires flexibility for nights, weekends, and holidays, with a starting hourly wage of $22.86–$25.12 and a full range up to $26.63.

Formación

• Two years of administrative support experience with significant public contact.
• Must pass a Police background investigation and sign confidentiality.
• Ability to obtain notary certification and maintain court documents.
• Ability to learn and interpret local, state, and federal regulations, including the Montana Code Annotated.
• Ability to learn City and departmental policies and record-keeping procedures.
• Comfort with learning new technology and handling confidential information.

Responsabilidades

• Answer department calls, determine emergency vs non-emergency, and direct to appropriate personnel.
• Gather information to complete concise police incident and case reports.
• Process incoming police and accident reports and merge into records system per NIBRS.
• Data entry into department software and spreadsheets to maintain records.
• Prepare reports for court activities and monthly reports to Montana and FBI.
• Enter information into NCIC/CJIN databases and relay to authorized personnel.
• Monthly validations of NCIC/CJIN entries and update records as needed.
• Accept and record payments for departmental services.
• Monitor holding cells, doors, alarms, and cameras; extract video for investigations.
• Emergency callouts after hours.
• Receive and log evidence and property.
• Maintain records for bi-annual audits by DoJ and FBI CJIS.
• Provide administrative support to customers and City personnel.

Conocimientos

Record management

Office equipment

Microsoft 365

Communication skills

Calm under pressure

Educación

Two years admin support

Herramientas

CJIN system

Records software

Descripción del empleo

Are you detail-oriented, compassionate, and ready to play an important role in public safety? The Missoula Police Department is seeking a dependable and service-minded individual to join our team as a Police Support Specialist - Desk Call-In. This is a part-time on-call position. In this vital role, you’ll be one of the key connections between the community and the department, helping citizens who call or visit for assistance, documenting incidents, maintaining accurate police records, and providing essential support to officers and partner agencies. Your professionalism, communication skills, and ability to remain calm in challenging situations will help ensure that the department can effectively serve and protect our community.

This regular intermittent position offers the opportunity to build valuable skills and gain hands-on experience in a dynamic law enforcement environment, with a formal career ladder that connects pay progression to the growth and complexity of assigned responsibilities. The ideal candidate is organized, adaptable, comfortable learning new technology, and committed to treating people with respect and sensitivity- even in difficult circumstances. Candidates should be prepared to work a rotating schedule that includes nights, weekends, and holidays, as well as handle confidential information and occasional exposure to sensitive or disturbing incident reports.

Starting Pay: New hires start within our entry-to-market range, depending on experience and qualifications. The starting range for the position is $22.86 - $25.12/hour and will increase each year for longevity and cost of living adjustments.

Full Pay Range: Each position also has a full wage range that reflects potential growth over time, including annual increases for longevity and cost-of-living. The full range for the position is $22.86 - $26.63/hour.

• Answer department telephone, determine whether calls are emergency or non-emergency, and direct the call to the appropriate personnel.
• Gather information from citizens, in-person or via the telephone, to complete concise police incident and case reports.
• Process all incoming police and accident reports, including reviewing officer’s reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records (NIBRS) guidelines.
• Perform data entry, coding incident reports, case records, and other information into department software and spreadsheets to maintain accurate records.
• Prepare reports for court-related activities and other local, state, and federal agencies, as dictated by state and federal law, including monthly reports to Montana and the FBI.
• Enter information into National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN) databases within the prescribed time limits; query systems to obtain government/agency records, including driving records and criminal histories, and relay to authorized personnel via electronic communication, in person, or two-way radio.
• Conduct monthly validations of entries into NCIC/CJIN databases and modify records with additional information, as needed.
• Accept and record payments for departmental services, such as: records checks, police reports, and fingerprinting.
• Monitor holding cells, door locking system, building alarm panels, and parking lot security cameras; extract video recordings from security cameras, as needed, for investigations or other court-related activities.
• Conduct emergency callouts for Police emergency response teams, and other departments after normal business hours.
• Receive and log evidence and property according to department policy.
• Maintain appropriate records subject to bi-annual audits from Montana Department of Justice and FBI Criminal Justice Information Systems.
• Provide a variety of administrative support to customers, City personnel, and authorized personnel.

• Knowledge of record management and the ability to maintain the confidentiality of police records.

• Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and learning job-specific applications and equipment.
• Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
• Skill in professionally and sensitively serving distressed citizens with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to cope with repetitive exposure to written and pictorial violent and disturbing criminal events as depicted in department reports and investigations.
• Ability to prepare reports, documenting the facts and actions regarding criminal and civil law enforcement incidents.
• Ability to complete and maintain CJIN certification, provided by the Police Department (re-certification required every two years).
• Ability to obtain notary certification and maintain certification to prepare documents for Municipal and District Court(s).
• Ability to learn how to assess various situations to determine appropriate action.
• Ability to learn and interpret local, state, and federal regulations, and standards, including the Montana Code Annotated.
• Ability to learn City and departmental policies, procedures, and practices, including record keeping and communications within law enforcement.

Working Conditions:

• This position involves frequent contact with the public seeking Missoula Police Department services, including subjects who may be under the influence or may have mental health issues.
• This position requires repetitive exposure to written descriptions and pictures of violent and disturbing criminal events.
• The role operates on a rotating schedule requiring the ability to work nights, weekends, and holidays.

• Any combination of education and experience equivalent to two (2) years of administrative support experience, including experience with significant public contact, or another relevant field.
• Must be able to pass a Police background investigation and sign statement of confidentiality.

The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.