Police Support Specialist - Desk Call-In

CITY OF MISSOULA; Hall City (FL); On-site; USD 31,000 - 35,000; Part time

Benefits offered by this job

Market-competitive salary

Flexible schedules

Health and dental coverage for you and

Retirement plan contribution

Job summary

The City of Missoula is seeking a detail-oriented Police Support Specialist – Desk Call-In to serve as a critical link between the public and the Police Department. This part-time on-call role involves handling calls, documenting incidents, processing reports, and supporting officers and partners in a fast-paced environment.

Ideal candidates are organized, adaptable, and able to learn new technologies, while maintaining professionalism and sensitivity.

Qualifications

• Two years of administrative support experience, including significant public contact.
• Ability to handle confidential information and maintain records accurately.
• Proficiency with Microsoft 365 and police records software.

Responsibilities

• Answer department telephone calls and route to appropriate personnel.
• Gather information to complete police incident and case reports.
• Process incoming police and accident reports and merge into records management system per NIBRS guidelines.
• Enter data into department software and spreadsheets to maintain records.
• Prepare reports for court and liaison with local, state, and federal agencies.
• Query NCIC/CJIN databases and relay information to authorized personnel.
• Conduct monthly validations and update records as needed.
• Accept and record payments for services such as records checks and fingerprinting.
• Monitor security cameras and assist with evidence processing.
• Assist after-hours emergency callouts and maintain confidentiality.

Skills

Record management

Privacy & confidentiality

Microsoft 365

Customer service

Communication

Tools

CJIN/NCIC

Job description

Overview

Are you detail-oriented, compassionate, and ready to play an important role in public safety? The Missoula Police Department is seeking a dependable and service-minded individual to join our team as a Police Support Specialist – Desk Call-In. This is a part-time on-call position. In this vital role, you’ll be one of the key connections between the community and the department, helping citizens who call or visit for assistance, documenting incidents, maintaining accurate police records, and providing essential support to officers and partner agencies. Your professionalism, communication skills, and ability to remain calm in challenging situations will help ensure that the department can effectively serve and protect our community.

This regular intermittent position offers the opportunity to build valuable skills and gain hands‑on experience in a dynamic law enforcement environment, with a formal career ladder that connects pay progression to the growth and complexity of assigned responsibilities. The ideal candidate is organized, adaptable, comfortable learning new technology, and committed to treating people with respect and sensitivity—even in difficult circumstances. Candidates should be prepared to work a rotating schedule that includes nights, weekends, and holidays, as well as handle confidential information and occasional exposure to sensitive or disturbing incident reports.

Salary

$22.86 - $25.12 Hourly

Location

City Hall

Job Type

Regular, Intermittent

Job Number

00769

Department

Police Department Civilian

Opening Date

10/22/2026

Closing Date

11/4/2026 11:59 PM Mountain

Benefits

• Market-Competitive Salary
• Work/life balance, including the possibility of flexible schedules and remote work opportunities
• $0 premium for health and dental coverage for employees and affordable premiums for family coverage
• $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
• Options for supplemental life, disability, critical illness, and accident
• Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
• Generous paid vacation, sick leave, and holidays
• Pre-tax flexible spending accounts
• The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible.

Essential Functions

• Answer department telephone, determine whether calls are emergency or non-emergency, and direct the call to the appropriate personnel.
• Gather information from citizens, in-person or via the telephone, to complete concise police incident and case reports.
• Process all incoming police and accident reports, including reviewing officer’s reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records (NIBRS) guidelines.
• Perform data entry, coding incident reports, case records, and other information into department software and spreadsheets to maintain accurate records.
• Prepare reports for court-related activities and other local, state, and federal agencies, including monthly reports to Montana and the FBI.
• Enter information into National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN) databases within the prescribed time limits; query systems to obtain government/agency records, including driving records and criminal histories, and relay to authorized personnel via electronic communication, in person, or two-way radio.
• Conduct monthly validations of entries into NCIC/CJIN databases and modify records with additional information, as needed.
• Accept and record payments for departmental services, such as records checks, police reports, and fingerprinting.
• Monitor holding cells, door locking system, building alarm panels, and parking lot security cameras; extract video recordings from security cameras, as needed, for investigations or other court-related activities.
• Conduct emergency callouts for Police emergency response teams, and other departments after normal business hours.
• Receive and log evidence and property according to department policy.
• Maintain appropriate records subject to bi-annual audits from Montana Department of Justice and FBI Criminal Justice Information Systems.
• Provide a variety of administrative support to customers, City personnel, and authorized personnel.

Knowledge, Skills And Abilities

• Knowledge of record management and the ability to maintain the confidentiality of police records.
• Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and learning job-specific applications and equipment.
• Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
• Skill in professionally and sensitively serving distressed citizens with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
• Ability to cope with repetitive exposure to written and pictorial violent and disturbing criminal events as depicted in department reports and investigations.
• Ability to prepare reports, documenting the facts and actions regarding criminal and civil law enforcement incidents.
• Ability to complete and maintain CJIN certification, provided by the Police Department (re-certification required every two years).
• Ability to obtain notary certification and maintain certification to prepare documents for Municipal and District Court(s).
• Ability to learn how to assess various situations to determine appropriate action.
• Ability to learn and interpret local, state, and federal regulations, and standards, including the Montana Code Annotated.
• Ability to learn City and departmental policies, procedures, and practices, including record keeping and communications within law enforcement.

Working Conditions

• This position involves frequent contact with the public seeking Missoula Police Department services, including subjects who may be under the influence or may have mental health issues.
• This position requires repetitive exposure to written descriptions and pictures of violent and disturbing criminal events.
• The role operates on a rotating schedule requiring the ability to work nights, weekends, and holidays.

Qualifications And Additional Application Materials

• Any combination of education and experience equivalent to two (2) years of administrative support experience, including experience with significant public contact, or another relevant field.
• Must be able to pass a Police background investigation and sign statement of confidentiality.

The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full‑time basis at the time of application.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

Additional Benefits Package Information Is Available Here.

Employer

City of Missoula

Address 435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone [phone]

Website https://www.ci.missoula.mt.us/