Public Safety Customer Service Specialist – Part-Time

Lehr; Galloway (OH); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Ongoing training

Career growth opportunities

Job summary

LEHR is seeking a motivated Part-Time Customer Service Representative to join a team serving first responders and public safety professionals. The role focuses on delivering accurate, timely support, handling inquiries, quotes, invoices, and order details while maintaining product pricing and data in NetSuite.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office (especially Excel), and reliable attendance.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Professional verbal and written communication abilities.
• Working knowledge of general office procedures and administrative practices.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Basic mathematical and data-entry skills.
• Reliable transportation and dependable attendance.

Responsibilities

• Answer and direct incoming phone calls in a professional manner and efficiently.
• Prepare customer quotations, process invoices, and assist with order-related inquiries.
• Support sales and customer service efforts by identifying customer needs and recommending appropriate products and services including uniforms and equipment.
• Provide accurate uniform sizing, fittings, and measurements for vests and uniforms.
• Replenish inventory and monitor floor stock.
• Maintain and update product pricing and information within NetSuite.
• Utilize Microsoft Excel and other Office applications for data entry, reporting, and recordkeeping.
• Maintain confidential company and personnel information with discretion and professionalism.
• Assist with general office duties and administrative projects as assigned.

Skills

Customer service

Communication

Verbal communication

Written communication

Attention to detail

Multitasking

Data entry

Organization

Education

High school diploma

Tools

NetSuite ERP

Microsoft Excel

Microsoft Office

Job description

LEHR is seeking a motivated Part-Time Customer Service Representative to join a team serving first responders and public safety professionals. The role focuses on delivering accurate, timely support, handling inquiries, quotes, invoices, and order details while maintaining product pricing and data in NetSuite.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office (especially Excel), and reliable attendance.