Part Time Customer Service Representative

Parr-Public-Safety-Equipment; Galloway (OH); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Part-Time/non-exempt

Ongoing training and career growth

Job summary

LEHR is seeking a Part-Time Customer Service Representative to join our team in Galloway, OH. The role focuses on delivering accurate, timely support to customers, handling calls, quotes, invoices, and order inquiries with professionalism and pace.

You will assist sales and customer service by identifying customer needs, providing product information including uniforms and equipment, and using Excel and NetSuite to update pricing and records. This position offers growth through training.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite, especially Excel.
• Reliable transportation and dependable attendance.

Responsibilities

• Answer and direct incoming phone calls in a professional manner.
• Prepare customer quotations, process invoices, and assist with orders.
• Support sales and customer service by identifying needs and recommending products.
• Provide accurate uniform sizing and fittings for vests and uniforms.
• Replenish inventory and monitor floor stock.
• Maintain pricing and information in NetSuite.
• Use Excel and other Office apps for data entry, reporting, and records.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

NetSuite ERP

Job description

Join an industry leader serving first responders and public safety professionals across the region.

At LEHR, our products and services help police officers, firefighters, EMS personnel, and utility crews perform their jobs safely and effectively. We're seeking a motivated Part-Time Customer Service Representative who is passionate about customer service, thrives in a team-oriented environment, and takes ownership of delivering accurate, timely support. This is an excellent opportunity to build a rewarding career with a growing company dedicated to supporting those who keep our communities safe.

Responsibilities:

• Answer and direct incoming phone calls in a professional manner and efficiently
• Prepare customer quotations, process invoices, and assist with order-related inquiries
• Support sales and customer service efforts by identifying customer needs and recommending appropriate products and services including uniforms and equipment
• Provide accurate uniform sizing, fittings, and measurements for vests and uniforms
• Replenish inventory and monitor floor stock
• Maintain and update product pricing and information within NetSuite
• Utilize Microsoft Excel and other Office applications for data entry, reporting, and recordkeeping
• Maintain confidential company and personnel information with discretion and professionalism
• Assist with general office duties and administrative projects as assigned

Required Qualifications:

• High school diploma or equivalent
• Strong customer service and communication skills with the ability to interact with customers, vendors, and team members
• Professional verbal and written communication abilities
• Working knowledge of general office procedures and administrative practices
• Proficiency with Microsoft Office Suite, particularly Excel
• Strong attention to detail, accuracy, and organizational skills
• Ability to multitask and prioritize responsibilities in a busy office environment
• Basic mathematical and data-entry skills
• Reliable transportation and dependable attendance

Preferred Qualifications:

• Experience with NetSuite ERP software
• Experience in the automotive parts, emergency vehicle upfitting, fleet, or public safety equipment industry
• Previous customer service, administrative, and retail experience

Physical Requirements:

• Ability to sit and work at a computer workstation for extended periods
• Ability to operate standard office equipment, including computers, telephones, printers, and copiers
• Ability to communicate effectively in person, by telephone, and electronically
• Ability to occasionally stand, walk, bend, reach, and lift materials weighing up to 30 pounds

Compensation and Benefits:

• Starting at $20/hour
• Part-Time/non-exempt
• Ongoing training and career growth opportunities

Schedule:

Monday to Friday 8:00 am 2:30 pm (30-minute unpaid lunch)

Schedule may be adjusted as needed to accommodate customer needs and ensure appropriate coverage during staff absences

Work Location:

6106 Bausch Road, Galloway, OH 43119

Equal Opportunity Employer:

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.