Public Safety Communications Technician (CAD & Radio)

Ramsey County; Saint Paul (MN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Paid time off

Health insurance

Retirement plan

Job summary

Ramsey County is seeking an Emergency Communications Support Technician to maintain and improve CAD, Emergency Call Handling, and ARMER 800 MHz radio systems. You will troubleshoot, support end-users, and work across SQL queries, hardware, software, and basic networks to keep critical public-safety systems running smoothly.

The role involves installing, configuring, and maintaining systems, responding to user inquiries, and coordinating with contract radio shops, vendors, and responders.

Qualifications

• Two years of experience providing technical support to end users or troubleshooting radio communication systems/sites.
• Equivalent combination of education and related experience accepted.

Responsibilities

• Respond to questions from users of ARMER 800 MHz Radio system, Emergency Call Handling, and CAD regarding operation, performance, and coverage.
• Maintain CAD, Emergency Call Handling, radio workstation hardware and configurations, troubleshoot problems, document anomalies, and coordinate with vendors.
• Monitor and manage fault queues for radio, phone, and related systems; own issues and coordinate with vendors as needed.
• Perform maintenance and repairs on radios, computers, and associated network/telecom hardware; assist with system upgrades and configurations.
• Develop and maintain database files for CAD including incident codes, response areas, and user accounts; support AVL connectivity on MDTs.

Skills

Technical support

Radio systems

Education

Associate’s degree in computer technology, telecommunications, or related field

Job description

Ramsey County is seeking an Emergency Communications Support Technician to maintain and improve CAD, Emergency Call Handling, and ARMER 800 MHz radio systems. You will troubleshoot, support end-users, and work across SQL queries, hardware, software, and basic networks to keep critical public-safety systems running smoothly.

The role involves installing, configuring, and maintaining systems, responding to user inquiries, and coordinating with contract radio shops, vendors, and responders.