Emergency Communications Tech: CAD, Radio & Dispatch

Ramsey-County,-Mn; Saint Paul (MN); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Ramsey County in Saint Paul, MN seeks an Emergency Communications Support Technician to install, configure, and maintain CAD, Emergency Call Handling, and ARMER 800 MHz systems. You will troubleshoot servers, databases, and user devices, develop custom program files for radios, and support end-users across multiple platforms.

The role is ideal for someone who loves learning, collaborating with vendors, and improving critical public-safety communications.

Competenze

• Associate degree in computer tech or related field required.
• Two years of technical end-user support or radio system troubleshooting experience.
• Valid driver's license required.

Mansioni

• Respond to questions from telecommunicators and dispatchers about system operation and coverage issues.
• Monitor and maintain CAD, Emergency Call Handling, and ARMER 800 MHz systems; troubleshoot routine problems.
• Develop and document system configurations; work with vendors and internal teams to resolve issues.
• Provide after-hours on-call support and coordinate with contract radio shops.

Conoscenze

Technical support

End-user support

Radio systems

SQL queries

Program development

Hardware & software

Basic networking

Formazione

Associate’s degree in computer technology, telecommunications, or a related field

Strumenti

Radio programming tools

MDTs software

Trunked radio systems

Descrizione del lavoro

Ramsey County in Saint Paul, MN seeks an Emergency Communications Support Technician to install, configure, and maintain CAD, Emergency Call Handling, and ARMER 800 MHz systems. You will troubleshoot servers, databases, and user devices, develop custom program files for radios, and support end-users across multiple platforms.

The role is ideal for someone who loves learning, collaborating with vendors, and improving critical public-safety communications.