Public Safety Communications Supervisor

The University of North Carolina; Greensboro (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The University of North Carolina in Greensboro seeks a Public Safety Telecommunicator Supervisor to lead the Emergency Communications Center 24/7. This role coordinates emergency responsiveness, supervises telecommunicator staff, and ensures accurate logs and dispatch procedures.

The position requires a high school diploma, multiple certifications, and several years in emergency communications with supervisory experience.

Qualifications

• High school diploma and three years of experience in emergency communications.
• One year of administrative and/or lead supervisory experience.
• Requires certification as a Division of Criminal Information computer operator.
• May require Basic Telecommunicator Certification in accordance with NC CJ standards or ability to achieve within one year.

Responsibilities

• Supervise the Emergency Communications Center staff and operations.
• Receive, prioritize, and relay emergent and non-emergent calls; coordinate responses.
• Dispatch appropriate public safety personnel and maintain communications logs and databases.
• Contribute to policy development and supervise performance reviews and disciplinary actions.
• Perform Public Safety Telecommunicator duties as needed.

Skills

Supervisory experience

Emergency communications

Administrative coordination

Education

High school diploma

DCI operator certification

Basic Telecommunicator Certification (or ability to obtain within 1 year)

Job description

The University of North Carolina in Greensboro seeks a Public Safety Telecommunicator Supervisor to lead the Emergency Communications Center 24/7. This role coordinates emergency responsiveness, supervises telecommunicator staff, and ensures accurate logs and dispatch procedures.

The position requires a high school diploma, multiple certifications, and several years in emergency communications with supervisory experience.