24/7 Public Safety Dispatcher & Telecommunicator (On-Site)

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave

12 Paid Holidays

TSERS

EAP

Job summary

North Carolina A&T State University seeks a Public Safety Telecommunicator to operate its 24/7 Telecommunications Center. The role handles CCTV, alarm monitoring, dispatch, and direct communication with field units and allied agencies.

On-site shifts, with 12-hour rotations and state safety training requirements. The position requires a high school diploma, plus certification or ability to obtain DCI Operator certification within 45 days, and prior experience in emergency communications.

Qualifications

• Two years of experience in a communication or call center environment.
• Knowledge of emergency communications procedures.
• Knowledge of information required for documenting emergencies and calls.
• Ability to provide clear instructions to callers in emergency situations.
• Read, write, speak English sufficiently to perform duties.

Responsibilities

• Monitor CCTV and alarms; dispatch to appropriate departments.
• Maintain entries of all call data with 100% accuracy.
• Operate emergency multi-frequency radio console and multi-line telephones.
• Determine nature of calls and transfer to appropriate responders.

Skills

Call center experience

Emergency communications

English communication

Emergency procedures

Education

High School diploma

Tools

Orbacom Candida

DCI computer systems

Job description

North Carolina A&T State University seeks a Public Safety Telecommunicator to operate its 24/7 Telecommunications Center. The role handles CCTV, alarm monitoring, dispatch, and direct communication with field units and allied agencies.

On-site shifts, with 12-hour rotations and state safety training requirements. The position requires a high school diploma, plus certification or ability to obtain DCI Operator certification within 45 days, and prior experience in emergency communications.