Public Safety Telecommunicator Supervisor

The University of North Carolina; Greensboro (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The University of North Carolina in Greensboro seeks a Public Safety Telecommunicator Supervisor to lead the Emergency Communications Center 24/7. This role coordinates emergency responsiveness, supervises telecommunicator staff, and ensures accurate logs and dispatch procedures.

The position requires a high school diploma, multiple certifications, and several years in emergency communications with supervisory experience.

Qualifications

• High school diploma and three years of experience in emergency communications.
• One year of administrative and/or lead supervisory experience.
• Requires certification as a Division of Criminal Information computer operator.
• May require Basic Telecommunicator Certification in accordance with NC CJ standards or ability to achieve within one year.

Responsibilities

• Supervise the Emergency Communications Center staff and operations.
• Receive, prioritize, and relay emergent and non-emergent calls; coordinate responses.
• Dispatch appropriate public safety personnel and maintain communications logs and databases.
• Contribute to policy development and supervise performance reviews and disciplinary actions.
• Perform Public Safety Telecommunicator duties as needed.

Skills

Supervisory experience

Emergency communications

Administrative coordination

Education

High school diploma

DCI operator certification

Basic Telecommunicator Certification (or ability to obtain within 1 year)

Job description

Public Safety Telecommunicator Supervisor

Please see Special Instructions for more details.

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Requisition Number

Requisition Number S3139

Position Number

Position Number 998067

Position Classification Title

Functional Title

Functional Title Public Safety Telecommunicator Supervisor

Position Type

Position Type Staff

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

To operate the Telecommunications Center efficiently and effectively 24 hours a day. This consists of operating all telecommunications equipment and maintaining contact with all patrol officers and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency app requests for service that come directly into the communications center.

Position Summary

*Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration. The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center, including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves receiving emergent, non-emergent, and administrative calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, maintaining public safety communications logs and database, initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts. This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as needed basis.

Minimum Qualifications

High school diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees