Public Safety Communications Supervisor

Ohio State University; Columbus (OH); On-site; USD 51,000 - 73,000; Full time

Job summary

The Ohio State University is seeking a Public Safety Communications Supervisor to oversee the Dispatch and Alarm/Video Monitoring teams on the Blankenship Hall campus. The role ensures staffing, schedules, and performance management while supporting staff with training and technical guidance.

The position requires a Bachelor’s degree or equivalent experience, with 3 years of dispatching experience and 2+ years of supervision.

Qualifications

• Bachelor’s degree or equivalent experience; 3 years of relevant experience required.
• 4-8 years of relevant experience preferred.
• Experience with CAD, E911, LEADS and other security technology equipment.
• 2+ years supervising employees or increasing responsibilities desired.

Responsibilities

• Oversee Public Safety Dispatchers, Alarm and Video Monitoring Specialists, and student staff.
• Provide coaching, mentoring, and performance evaluation for staff.
• Resolve operational issues and identify training needs for center staff.
• Assist with CAD, video/alarm monitoring tech and policy implementation.

Skills

Communications dispatching

Education

Bachelor's degree or equivalent experience

Tools

CAD

E911

LEADS

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Public Safety Communications SupervisorDepartment:Administration and Planning | DPS Communication and Central Alarm CenterThis position provides day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists and student support staff. Supervises and directs subordinate staff which includes assigning and delegating work projects and scheduling employees to ensure proper staffing levels are maintained. Also responsible for all aspects of the performance management process for subordinate employees including evaluating work performance, providing coaching and mentoring and implementing corrective action for performance and conduct related issues.The Communications Supervisor also provides technical assistance to staff, resolves work or personnel related issues and identifies training needs for Communications Center staff on the use of dispatching and video/alarm monitoring equipment, LEADS, and other technologies/policies/directives/procedures impacting the operations of the division. This position works under the general supervision of the Senior Dispatch Communications Supervisor and assists with defining objectives, priorities and deadlines and provides input on unusual situations or problems with no clear precedent. Supervisors plan and carry out their work independently but are expected to resolve issues in accordance with instructions, policies, procedures and applicable laws and regulations.The Communications Supervisor is expected to be able to perform the full range of Public Safety Dispatcher and Alarm Video Monitoring Specialist (AVM) functions and to do so on an as needed basis.Minimum QualificationsBachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the duties of the position. Bachelor’s degree desired. Minimum of at least three years of progressively responsible communications dispatching experience in a comparable public safety-dispatching center. Experience with state laws and regulations regarding Communication Center activities is required. Minimum two years’ experience with CAD, E911, Law Enforcement Automated Data System (LEADS), and other security technology equipment is required. 12-months experience supervising employees or a recent work history of taking on and successfully performing progressively increased responsibilities is desired. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and an ability to successfully supervise, motivate, mentor, train and evaluate assigned staff is desired.Upon completion of the probationary period the selected candidate must meet the following expectations:Understand techniques, procedures and methods used in the operations of a public safety communications center.Become adept using Computer Aided Dispatch (CAD), enhanced 9-1-1 equipment, Video Surveillance, Alarm, and Mass Notification systems.Have general knowledge of the Ohio State University campus geography and locations of highways, main streets and buildings.Demonstrate effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques.Receive a FAA Part 107 drone license.Apply a high level of initiative, discretion, and judgment in accomplishing the work.Perform work under stressful or emotional conditions.Unusual Working ConditionsSubject to 24-hour call in. May be assigned to work any shift, including days, evenings, nights, or swing shifts. May work weekends and holidays. Required to work all home football games and other significant campus events.This position is identified as an Essential position, whose presence is required regardless of the existence of an emergency condition, and whose absence from duty could endanger the safety and well-being of the campus population and/or physical plant.Additional Information:The target hiring rate for this position is $44.84 per hour.Function - SecuritySub Function - Dispatch CommunicationsBand - People Leaders - ManagerialLevel - M1 Associate Manager / SupervisorLocation:Blankenship Hall (0360)Position Type:RegularScheduled Hours:40Shift:Varying ShiftsFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.