Police Dispatcher-Protective Services

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

The MetroHealth System in Cleveland is seeking a Police Dispatcher to perform non-sworn police duties including dispatch operations, badge office tasks, and issuing badges from the dispatch center. Responsibilities include radio dispatching, emergency communications, alarm/video monitoring, and maintaining professional public/staff relations.

This role requires an HS diploma or GED, LEADS certification within 60 days, and 1 year of dispatching experience.

Qualifications

• HS Diploma or equivalent.
• 1 year of experience in Police, Fire, Security, or similar dispatching.
• Strong written, verbal, and interpersonal communication.
• LEADS terminal operator certification within 60 days of hire.

Responsibilities

• Performs non-sworn police duties including dispatch operations.
• Badge office operations as needed and badge vouchers from dispatch center.
• Radio dispatching, emergency communications, and alarm/video monitoring.
• Upholds mission, values, and customer service standards of The MetroHealth System.

Skills

Strong communication skills

Basic PC skills

Attention to detail

Education

HS Diploma or GED

LEADS terminal operator certification within 60 days

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: Variable, rotating weekends and holidays

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Performs non-sworn police duties, including tasks associated with police dispatch operations, badge office operations on an as needed basis, issuing required badges/vouchers from the dispatch center, community relations, and maintaining the lost and found. Performs a variety of duties related to radio dispatching, emergency communications, and alarm/video monitoring. Promotes positive public/staff relations, and uphold the reputation of the Department of Public Safety. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required

• Age 18 or higher.
• HS Diploma or passage of a high school equivalency exam.
• Able to pass a background check that is acceptable to the Law Enforcement Automated Data System (LEADS) program for the State of Ohio.
• Possesses or obtains a LEADS terminal operator certification within 60 days of hire, AND maintains certification throughout employment.
• Obtains any other required certifications for law enforcement databases used by the Department of Public Safety as needed.
• 1 year of experience in Police, Fire, Security, or similar dispatching.
• Basic PC skills.
• Strong written, verbal, and interpersonal communication skills.
• Possess a high-level of integrity while handling sensitive/confidential data and resources.

Preferred

• 2 years of experience as a police dispatcher.
• Possess one or more 9-1-1 Dispatcher Certifications, including but not exclusively from the National Emergency Communication Institute (NECI) or the Association of Public-Safety Communications Officials (APCO).
• Exceptional attention to detail.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Visual acuity for close vision, color vision, and the ability to adjust focus.
• Hear in the normal audio range with or without correction.
• Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment/the telephone.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.
• Ability to operate a radio microphone or console equipment.
• Frequent exposure to continual background noise, static, and additional ancillary noise from communications/telecommunications/office equipment.