Communications Technician (Police Dispatcher)

Columbus State Community College; Columbus (OH); On-site; USD 33,000 - 44,000; Full time

Job summary

Columbus State Community College seeks a Communications Technician to operate dispatch systems for the campus police. You will manage CAD and MARCS radios, respond to alarms and calls, and coordinate with officers, EMS, and fire departments.

This role requires the ability to work varied shifts, including evenings, weekends, or holidays, and to maintain logs and confidentiality while delivering courteous service to students, faculty, and visitors.

Qualifications

• High School Diploma or GED is required.
• Dispatching certification and LEADS certification or ability to obtain them are required.
• Ability to operate CAD and MARCS radios to coordinate law enforcement communications.

Responsibilities

• Operate CAD and MARCS radios to receive and dispatch calls.
• Enter information in CAD and dispatch personnel, relay messages to officers and emergency services.
• Monitor radio communications and log calls; maintain databases and provide information as needed.
• Provide customer service to students, faculty, staff, and visitors; handle lost and found items.

Skills

CAD

MARCS radios

Public safety systems

Customer service

Communication

Education

High School Diploma or GED

Tools

CAD

MARCS

Job description

Compensation Type: Hourly

Compensation: $27.79

The Communications Technician performs police department dispatchduties to include operating MultiAgency Radio Communications(MARCS) radios, computer-aided dispatch (CAD), security cameras andpublic safety systems. Receives and responds to calls for servicegenerated from telephone calls, system alarms, and customerinteraction. Subject to call-in (24) twenty- four hours a day (7)seven days a week. An employee assigned to this classificationworks on one of three shifts and may be required to work holidaysor evenings outside of scheduled workday. Works varied shifts asassigned and may be required to work overtime.

ESSENTIAL JOB FUNCTIONS

Dispatch

• Operates Computer Aided Dispatch (CAD) and MARCS radios.Receives and respondsto callsforservice generated from telephonecalls,system alarms, and customer interaction.
• Enters necessary information in the CAD and dispatchesappropriate personnel. Receives and transmits messagesto lawenforcement officers, emergency squads, fire departments, and otherpersonnel.
• Monitors radio messages and logs incoming and outgoing calls inCAD, and provides continued communications as needed.
• Accesses and utilizes various law enforcement and collegedatabases and information systems to retrieve, enter, or verifyinformation.
• Operates and monitors safety systems to include fire safety andelectronic access alarm systems,security cameras, PublicAddress(PA)system, and campus emergency notification system.
• Provides customer service to students, faculty, staff,administrators, and visitors of the College. Accepts, logs,retrieves, and returns lost and found property.
• Receives, resolves, or forwards complaints when reported to thepolice department. Takes and forwards messages to policepersonnel.

Administrative

• Keeps complete and accurate records and documentation.
• Complies with Law Enforcement Automated Data System (LEADS) andthe Ohio Law Enforcement Gateway (OHLEG) rules and regulations andassists with LEADS and OHLEG audits.
• Maintains confidentiality of sensitive information.

Community Engagement

• Collaborates with other campus and non-campus partners toidentify and develop solutions to safety and security issues.
• Participates in various campus events and activities thatpromote campus safety.
• Engages in public contact via telephone, e-mail, or in-personto take complaints, answer inquiries and provide assistance.

Culture of Respect

• Fosters and maintains a safe environment of respect andinclusion for faculty, staff, students, and members of thecommunity.

Additional Duties & Responsibilities:

• Assists other college departments and personnel during peaktimes and special events that serve the college.
• May assist persons with mobility or other impairments.
• Works assigned schedule and exhibits regular and predictableattendance.
• May be required to work weekends, holidays, or hours outside ofthe scheduled workday.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED.* An appropriate combinationof education, training, coursework and experience may qualify acandidate.

LICENSES AND CERTIFICATIONS:

• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).
• Applicants must also have the ability to obtain and maintainrequired certifications: Dispatching Certification; LEADSCertification.

CSCC has the right to revise this position description at any time. This position description does not represent in any way acontract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Fraternal Order of Police

Scheduled Hours:

40