Public Safety Automation Lead, Fire & EMS — Remote-Eligible

Chesterfield County; Chesterfield Court House (VA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Career Development Plan

Salary incentives

Job summary

Chesterfield County Fire and EMS seeks a skilled automation analyst to partner with public safety personnel to maintain and advance technology supporting our mission. This role sits on a small team delivering technical support to a 24/7/365 operation with 600+ employees and 150+ volunteers.

The ideal candidate will be forward-looking, proactive, and able to lead automation projects, communicate across the organization, and handle a range of software platforms from CAD to Microsoft 365.

Qualifications

• Bachelor’s degree or equivalent with 3+ years' implementing and supporting business information systems.
• Ability to analyze problems for potential automation opportunities.
• Lead and coordinate large automation projects.
• Effective written and oral communication across levels and with external partners.
• Strong customer service skills for 24/7/365 operations.
• Experience with first‑tier hardware and software troubleshooting.
• Public Safety environment experience preferred.
• Safety-sensitive work and CJIS compliance checks.

Responsibilities

• Implement, integrate, and administer department software and coordinate with Sr. Automation Analysts and County IT staff.
• Manage user accounts and security permissions in Active Directory.
• Document system processes and review policies and procedures.
• Provide day‑to‑day technical support for stations and devices across locations.
• Support platforms including CAD, fire records management, patient care reporting, and payroll/finance tools.
• Utilize Power BI, Power Automate, Power Apps, SharePoint, and other Microsoft apps.
• Remote work is approved on rotating days, with county-policy internet/phone requirements.
• Contribute to Career Development Plan and salary incentive programs when funding permits.

Skills

Automation analysis

Project leadership

Communication skills

Customer service

Troubleshooting

Public Safety familiarity

Education

Bachelor’s degree in information systems, computer science, business administration, or related field

Tools

Motorola CAD

ImageTrend

UKG Workforce Telestaff

Workday

Operative IQ

US Digital Station Alerting

Microsoft 365

Power BI

Power Automate

Power Apps

SharePoint

Job description

Chesterfield County Fire and EMS seeks a skilled automation analyst to partner with public safety personnel to maintain and advance technology supporting our mission. This role sits on a small team delivering technical support to a 24/7/365 operation with 600+ employees and 150+ volunteers.

The ideal candidate will be forward-looking, proactive, and able to lead automation projects, communicate across the organization, and handle a range of software platforms from CAD to Microsoft 365.