Systems Analyst

VIVA; Schaumburg (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

VIVA USA Inc. is seeking a Systems Analyst II to manage deployment processes of the client’s public safety software suite within complex ecosystems. The role blends technical oversight with project management to ensure seamless integration and optimal performance across client environments.

The position requires travel up to 50% across Eastern US and North America, with standard hours Mon-Fri 8am-4pm and a hybrid work model. Strong analytical and stakeholder engagement skills are essential.

Qualifications

• Strong technical, analytical, communication, and stakeholder engagement skills.
• Ability to travel up to 50% throughout North America.
• Self-motivated team player able to work effectively with general guidance toward objectives.

Responsibilities

• Lead information gathering and discovery activities to map client business processes.
• Evaluate current processes and offer configuration recommendations for COTS software solutions.
• Facilitate business process reengineering through workshops and process analysis.
• Design and deliver training materials and conduct end-user training.

Skills

Technical skills

Analytical thinking

Stakeholder engagement

Communication skills

Job description

Hybrid. Ability to travel extensively (up to 50%) throughout Eastern US to support on-site client engagements, oversee project implementation, and meet business objectives.

Systems Analyst II

The Systems Analyst II will manage the deployment processes of the client's public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of software applications.

Key Responsibilities

• Information Gathering and Discovery Lead operational assessments, business process reviews, and other discovery activities to gain a comprehensive understanding of customer business processes within public safety agencies. Interview subject matter experts and create detailed documentation of findings.
• Analytical Evaluation and Recommendations Evaluate existing business processes to identify opportunities for improvement. Provide recommendations regarding the configuration and application of the client's mission-critical software solutions to address identified needs and optimize operational efficiency.
• Business Process Reengineering Facilitate business process reengineering initiatives through workflow analysis and process evaluation. Lead workshops and discussions to collaboratively develop new processes aligned with organizational objectives.
• Training Development and Orientation Design, develop, and deliver training curriculum, learning aids, and instructional materials. Conduct training sessions to support end-user engagement, adoption, and proficiency with new software implementations.
• User Acceptance Testing (UAT) Define, coordinate, and lead User Acceptance Testing (UAT) activities. Ensure customer requirements are met and document results against the project's Functional Requirements Matrix. Measure outcomes to evaluate project success and identify improvement opportunities.
• Internal Liaison and Collaboration Serve as a liaison between technical resources, engineers, and project managers to effectively communicate customer requirements. Collaborate with internal teams to adapt the client's highly configurable Commercial Off-the-Shell (COTS) software solutions to meet customer-specific use cases.
• Project Management Support Partner with Project Managers and Program Directors throughout the project lifecycle, from initiation through completion. Support the successful delivery of software solutions while adhering to project scope and budget requirements.
• Stakeholder Communication Present analysis findings and project updates to stakeholders. Develop and deliver presentations that support informed decision-making and facilitate customer leadership buy-in.

Required Qualifications

• Strong technical, analytical, communication, and stakeholder engagement skills.
• Ability to travel up to 50% throughout North America.
• Self‑motivated team player able to work effectively with general guidance toward objectives.

Preferred Qualifications

• 3+ years of experience in one or more of the following areas:
• Public Safety
• Business Analysis
• Field Service
• Computer-Aided Dispatch (CAD)
• Records Management Systems (RMS)
• Jail Applications
• Flex Software experience

Required Experience Level: Mid-level

Notes

• Hybrid - Ability to travel extensively (up to 50%) throughout Eastern US to support on-site client engagements, oversee project implementation, and meet business objectives.
• Work Schedule: Mon-Fri 8am to 4 pm

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status