Public Safety Automation Analyst — Remote Opportunity

Chesterfield County; Chesterfield Court House (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Chesterfield Fire and EMS in Chesterfield County, Virginia, seeks an automation analyst to partner with public safety personnel to maintain, improve, and advance the technology that supports our mission in a 24/7/365 environment.

The successful candidate will proactively identify and resolve technical challenges, lead automation projects, and provide day-to-day support for stations, apparatus, and administrative offices.

Qualifications

• Bachelor's degree and 3 years’ experience in the implementation and support of business information systems.
• Ability to analyze difficult problems for potential automation solutions.
• Lead and coordinate large automation projects.
• Strong oral and written communication across the organization and externally.
• Excellent customer service in a 24/7/365 environment.
• Experience with first-tier troubleshooting of hardware and software.
• Public Safety environment preferred.
• Must stoop, stand, and climb for various support tasks.
• Pre-employment drug testing and CJIS background checks required.

Responsibilities

• Application implementation, integration, and administration of department-level software packages and coordinating with IT staff.
• User account management and updating security permissions on Active Directory.
• Documenting system processes and updating procedures.
• Provide day-to-day technical support for stations and administrative offices.
• Support software platforms including CAD, records management, staffing, HR/payroll, inventory, and MS Office 365.
• Use and creation of Power BI, Power Automate, Power Apps, SharePoint, and other MS tools.
• Must bend, stoop, lift, and climb into fire apparatus.
• Consult with vendors and county departments for technical support.
• Remote work approved on rotating days; on-site presence as defined by policy.
• Career Development Plan with potential progression and salary incentives.

Skills

Problem analysis for automation

Lead automation projects

Communication skills

Customer service

Hardware/software troubleshooting

Public Safety experience (preferred)

CJIS/ security awareness

Physical ability (stoop/stand/climb)

Valid driver's license

Education

Bachelor's degree in information systems, computer science, business administration, or related field

Tools

Motorola CAD

ImageTrend

Patient care reporting

Fire inspections

UKG Telestaff

Workday

Operative IQ

US Digital Station Alerting

Microsoft 365

Job description

Chesterfield Fire and EMS in Chesterfield County, Virginia, seeks an automation analyst to partner with public safety personnel to maintain, improve, and advance the technology that supports our mission in a 24/7/365 environment.

The successful candidate will proactively identify and resolve technical challenges, lead automation projects, and provide day-to-day support for stations, apparatus, and administrative offices.