eGovernment Services Senior Analyst

Chesterfield County; Chesterfield Court House (VA); Híbrido; USD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work environment

Descripción de la vacante

Chesterfield County is seeking an experienced professional to lead content management and digital engagement for public services. You will work with multiple departments to develop websites and digital channels, guided by user-centered design principles and accessibility standards.

The role emphasizes analyzing user experiences, driving improvements, and spearheading discovery activities. A strong communication skill set and collaboration with leadership are essential for success in this

Formación

• Bachelor’s degree in information systems or a related field plus five years of professional industry experience, including at least three years with web content management systems.
• Strong verbal and written communication abilities.
• Proficiency with web content management systems and enterprise document and collaboration platforms.
• Experience in UX methodologies with human-centered design principles to enhance usability and accessibility.

Responsabilidades

• Actively drive and manage the technical and strategic aspects of content management to identify and implement solutions for service delivery goals.
• Collaborate with departments and county leadership to develop digital solutions and manage websites.
• Analyze customer experiences and apply insights to improve engagement and outcomes.
• Lead discovery, trainings, and content reviews to understand needs and goals.
• Develop actionable plans for accessible, user-friendly digital experiences.

Conocimientos

UX methodologies

Human-centered design

Strong communication

Automation and data analysis

Form design

Content strategy

Educación

Bachelor's degree in information systems or related field

Herramientas

Content Management System (CMS)

Microsoft Office 365

Adobe Creative Suite

Descripción del empleo

Join our eGovernment Services team at Chesterfield, where every conversation is an opportunity to transform how people experience public services online. We're looking for a creative, detail-oriented individual who is passionate about building digital engagement and creating innovative solutions to improve web-based communications.

What You Will Do

• Actively drive and manage the technical and strategic aspects of content management to identify and implement the best-fitting solutions for service delivery goals.
• Work collaboratively with peers, partner departments and county leadership to develop digital solutions, manage websites and support other content delivery channels.
• Analyze current customer experiences, applying user empathy, data and insights to inspire new approaches in meeting organizational goals.
• Lead discovery and technical demonstration activities, understanding customer needs and overall goals through trainings, workshops and content reviews.
• Develop actionable plans for enhanced digital experiences, focusing on user-friendly content management, accessibility compliance and engaging web interfaces that meet the community's needs.
• Provide guidance in engagement strategy, business transformation and digital and innovation capabilities.
• Perform other work as required.

Minimum Qualifications, Knowledge, Skills and Abilities

• Bachelor’s degree in information systems or a related field, plus five years of professional industry experience, including at least three years working with web
  content management systems; or an equivalent combination of training and experience.
• Strong verbal and written communication abilities.
• Proficiency with web content management systems and enterprise document and collaboration platforms.
• Experience in UX methodologies, with a strong understanding of human-centered design principles, to enhance the usability and accessibility of web content and interfaces.
• Strong technical and analytical skills to improve processes and content delivery through automation and innovative solutions.
• Proficiency in designing and implementing user-friendly online forms for efficient data collection and service delivery, ensuring a seamless user experience.
• Technical proficiency in enterprise tools Microsoft Office 365 and Adobe Creative Suite to create, manage and enhance digital content.

What Sets You Apart

• Strategic thinking with the ability to exercise independence and sound judgment.
• Demonstrated ability to continuously learn and devise solutions in a service-oriented environment, adapting to evolving requirements and objectives.
• Passion for public service and engagement, with a strong desire to make a difference in the community.

Career Development and Work Environment

• This position is a part of an approved Career Development Plan and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications and experience.
• Enjoy a flexible hybrid work environment, allowing for a balance of in-office collaboration and remote productivity.

Additional Requirements

• Twelve-month probationary period.
• Must maintain personal mobile technology as a condition of employment.
• Position is required to obtain and maintain Criminal Justice Information Services certification, including completing required training, passing applicable background checks and following CJIS security and compliance requirements.
• Pre-employment drug testing, FBI criminal background check, and education/degree verification required.
• This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.

PLEASE NOTE: Position open until filled (first review to begin November 9, 2026).

Monday - Friday; 8:30 a.m. - 5:00 p.m.; eligible for hybrid work schedule

Information Systems Technology